Sealand recruits 01 Customer Service Agent
Sealand
Tunis, Tunisia
Transports et logistique
Customer Service Agent
TunisiaTunisLocalCustomerServiceLast application date: 31/1/2021
Sealand is looking for an enthusiastic and multitasking Customer Service Agent to join our dynamic team in Tunis !
We offer• An exciting job opportunity in an international, challenging business environment characterized by high pace and high diversity. You will focus on creating valuable relationships with our current and new customers.• International experience working for the world ́s shipping leader, in a dynamic, global industry.• Work with colleagues and clients across the world.• A role with direct impact on our customer.• A role where you are part of an evolved customer service concept, gain thorough knowledge & experience in customer service attitude in Business to Business.• A role in the backbone of Maersk, a perfect place to learn all processes.• A workplace with a learning environment –one of the Maersk values is “Our Employees”.• Personal and professional development.• Career development opportunities.• High pace work environment, with a high diversity of daily tasks.• A winning team, that is always looking for improvements
Key responsibilities
Export• Build a strong and lasting relationship with customers and provide qualitative customer service• Take responsibility and end-to end ownership of customer shipments and issues• Engage in constructive problem resolution and provide solutions• Act and communicate proactively and keep customers informed of any issues or changes to the booking• Address root cause and seek continuous improvement – constantly look for ways to improve inefficient and erroneous processes• Be able to work independently and assist the team in realizing its goals and standards – be a team player, share knowledge and best practice
ImportThe Customer Service Agent Import will be responsible and will work closely with sales and other departments to deliver outstanding customer service. Key tasks & responsibilities will be for instance:• Handle effectively all day-to-day communication with our customers, sales and other departments;• Ensure immediate and correct handling of all customer questions and complaints, showing pride and passion in meeting customer requirements;• Work actively with our Global Service Centre (GSC) to ensure we can maintain high quality service levels towards customers and internal stakeholders;• Ensure customer satisfaction and loyalty through excellent communication and the most efficient process execution;• Take responsibility for the execution of the shipment process and keep the customer informed of any changes to the confirmed plan;• Attend client’s enquiries about the company products and services;• Coordinate with sales and other stakeholders regarding the specific client needs, forecasting and agreed terms;• Take initiative and continuously look for ways to improve and / or change existing ways and processes in line with changing market conditions and customer needs.
We are looking for• Experience in shipping, ideally have knowledge of documentation such as Bill of Ladings and other customs documents• Are fun to work with and bring energy, creativity and a strong can-do attitude to the team• An excellent team player• Passion for Customer Service• Able to work under pressure• Well organized, efficient, effective and multi tasker• Strong interpersonal and communication skills• Able to learn fast• Fluent in English oral and writtenPOSTULER