APPLICATION SERVICES ANALYST
The role
As part of their long-term strategy, Save the Children is building a global team of technology specialists to service their global IT needs. This role is part of the global Application Services team focused on delivering a global applications service to all Save the Children countries.
The Application Services Analyst will work closely with country, regional and centre based teams to provide resolution to support tickets raised through the service desk system.
The Application Services Analyst will work closely with country, regional and centre based teams to provide reporting and analytical information on the organisations Enterprise applications to assist in the running of an efficient and effective global function.
The Application Services Analyst will work with the Technical Architect, Suppliers and other System Administrators in other locations to provide a reliable, scalable and performant systems to all SCI countries and those members that participate in the shared service.
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.
Qualifications and experience
• Bachelor’s Degree in a relevant field such as IT, Finance, Mathematics (candidates without such qualifications will be considering if they can demonstrate appropriate technical skills as shown in the experience and skills section)
Essential
• Proven experience of providing technical application support to corporate applications
• A desire to work on an enterprise level systems based on the Microsoft stack (Windows Server, .NET, SQL Server, IIS)
• MS SharePoint Support Skills
• Ability to explain complex technical and non-technical information in a succinct and compelling manner to all levels of seniority
• Experience of solving complex business and technical issues through trouble shooting and analysis, defining a clear way forward and ensuring buy in
• Strong Excel skills
• Strong interpersonal and communication skills
• Commitment to Save the Children values
Desirable
• Fluent in French Language
• An understanding of Collaboration, Finance, Funding, Warehousing and HR processes and procedures from a global organisation
• Proven technical skills in a mainstream programming language, or database system (cross training will be provided if required)
• Experience in implementing and managing applications in a complex global organisation
• T-SQL language skills
• Scripting skills
• MS SharePoint Administration, Customisation, Workflows and Web parts.
• Experience of Implementing and maintaining Application Monitoring Tools
• Application testing and planning skills
• Track record of administering & supporting applications in a complex global organisation
• Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
• Experience of exposure to the non-for-profit sector and/or developing countries
Contract length: 1 year – NATIONAL CONTRACT
The Organisation
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.
We are working towards three breakthroughs in how the world treats children by 2030:
• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated
We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.
Application Information:
Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found below
We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.
Female candidates are strongly encouraged to apply
Applicants are advised that Save the Children International does not require any payment or expense during the entire recruitment process. Any request in this direction should be immediately reported as contrary to the values and practices of our organization.
Location: Dakar, Senegal
Contract – Full-Time
Closing date: Friday 12 April 2019
All jobs close at midnight UK time on the date specified
