Rubyx recruits 01 Customer Success Manager
Job description
We’re looking for a customer success manager who can prepare and pilot Rubyx platform implementations, coordinate internal and external stakeholders work, support our clients in understanding, adopting and implementing our solution. The customer success manager should provide ongoing support and build strong relationships with our clients.
Responsibilities
- Represent Rubyx as the key focal point for clients’ interactions.
- For each new client, following Rubyx methodology, define project plans, identify stakeholders tasks and responsibilities and mobilize resources.
- Coordinate Rubyx platform implementation and facilitate client’s onboarding.
- Collaborate with the Communications and Design team to create training and support materials.
- Provide continuous support and maintain active relationships with clients.
- Upsell new products to existing clients.
- Collect customer feedback and share insights with the product team to identify the next platform evolution.
- Maintain professional and technical knowledge by reviewing professional publications, establishing personal networks, and participating in industry events.
- Keep management informed by submitting regular activity reports.
Requirements
Professional Skills
- Proven work experience as a Customer Success Manager or similar role.
- Experience in the financial services industry, microfinance or fintech.
- Experience in cloud based SAAS business environments.
- Experience in project planning, management and implementation.
- Exceptional ability to communicate and foster positive business relationships.
Personal Skills
- Fluent in French and English.
- Open minded and ability to work with people from different backgrounds and cultures
- Cultivate the start up spirit and look for innovation and excellence
- Demonstrated ability to work independently and as part of a team in a distributed working environment
- Ability to learn and adapt quickly in fast changing environments