Ria Money Transfer recruits 01 Helpdesk Technician
Job Description
With presence in more than 160 countries, and more than 490,000 locations worldwide, we’re committed to helping millions of people send money home to their loved ones around the world, knowing that our customers deserve much more than just a fair price: they deserve empathy, hope, and ultimately respect. Join us in our mission to open ways for a better everyday life.
Responsibilities
- Outbound calls to RIA agents French speaking and English speaking ones to inform them about the end of Internet Explorer support form Microsoft and update their system with RIA´s program with to work with Edge or Chrome
- Update constantly the Leading Team about the installations progress and difficulties encountered while connecting remotely to the agents´system
- Report / inform about any kind of issue related to the new RIA System and it´s compatibility with the new broswers
- Remote connections with each agent to update or guide them on how to update the system (might be receiving as well some inbound calls related to the same)
Qualifications
- Advance level of French & English (High level oral and written)
- IT background or IT interest
- High knowledge of MS Windows, Internet Explorer (and other browers) and good skills installing computers and basic peripherals (scanner, printer, …)
- Work experience as a Helpdesk Technician would be a plus
- Strong customer service orientation
- Excellent communications skills (both oral and written)
- Strong analytic, multi-tasking and team work skills
- Flexibility regarding work schedule
- Good team working skills
Education
Bachelor degree
Closing date: 27 April 2022.Postuler