Ria Money Transfer recruits 01 Customer Care Expert
Job description
- Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued. •
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed. •
- Building lasting relationships with customers and other team members based on trust and reliability. •
- Utilizing software, databases, scripts, and tools appropriately. •
- Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service. •
- Making sales or recommendations for products or services that may better suit client needs.
Responsibilities
- Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued. •
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed. •
- Building lasting relationships with customers and other team members based on trust and reliability. •
- Utilizing software, databases, scripts, and tools appropriately. •
- Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service. •
- Making sales or recommendations for products or services that may better suit client needs.
Qualifications
- High school diploma or equivalent. More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability to build a career within the company.
- Fluency in multiple languages may be desired.
- Schedule availability
Closing date: 15 August 2022.