Recrutements au Sénégal

Ria Money Transfer recruits 01 Customer Care Expert

Ria Money Transfer recruits 01 Customer Care Expert

Job description

  • Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
  •  Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued. •
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed. •
  • Building lasting relationships with customers and other team members based on trust and reliability. •
  • Utilizing software, databases, scripts, and tools appropriately. •
  • Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service. •
  • Making sales or recommendations for products or services that may better suit client needs.

Responsibilities

  • Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
  •  Responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued. •
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed. •
  • Building lasting relationships with customers and other team members based on trust and reliability. •
  • Utilizing software, databases, scripts, and tools appropriately. •
  • Understanding and striving to meet or exceed department metrics while providing excellent consistent customer service. •
  • Making sales or recommendations for products or services that may better suit client needs.

Qualifications

  • High school diploma or equivalent. More education or experience may be preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills.
  • Adaptability and accountability to build a career within the company.
  • Fluency in multiple languages may be desired.
  • Schedule availability

Closing date: 15 August 2022.

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