Plan International recrute 01 Directeur de la Solution Digitale Mano River
The Digital Solution Manager will be responsible for finding innovative solutions to drive excellence in management of operations functions in the Mano River Cluster through engagement across a variety of platforms, models, and user access points. The job holder is expected to identify operations issues and propose technology driven solutions to address them across the three countries of the Mano-River cluster. Part of the role also includes strategic vision and rationale, definition of requirement and cross-functional execution of digital solution initiatives.
Dimensions of the Role
This role will work with Country Offices of Senegal, Guinea and Guinea Bissau liaising with both the leadership of those countries but also with IT Managers and key heads of operations and programme departments. Key roles and responsibilities of the role will include the following:
- Develop applications that support operations and programme departments’ timely & quality delivery while also contributing to strengthening Knowledge Management requirements;
- Lead on the digitalization of operational work processes across Plan International Senegal, Guinea and Guinea Bissau.
- Provide high quality support to implementation of projects and programmes
- Use IT solutions to address key issues facing project and operations departments (ICT for development)
- Work with functional leads to develop solutions that optimizes their work by adding value to it.
Technical expertise, skills and knowledge
- 5+ years’ experience as a technical support specialist or similar customer support role for digital products.
- Excellent organizational and prioritization skills, with some project management experience.
- A basic understanding of HTML, content management systems, and Google properties, including Google Drive and Google Sheets.
- Experience working closely and collaboratively with a variety of stakeholders.
- Strong analytical and problem-solving skills, matched with the ability to tell a story with the data.
- Self-motivation and ability to stay focused in the middle of distraction.
- Ability to manage multiple simultaneous projects in a highly-matrixed environment.
- Excellent interpersonal skills; ability to effectively liaise with colleagues on all levels in a distributed, multicultural, detail-oriented environment.
- Ability to communicate and coordinate work effectively with stakeholders and colleagues who hold various priorities.
- Resiliency in the face of multiple challenges and blockers.
- Flexibility in applying standard technology practices to addressing program as well as operations challenges.
- Exceptional customer service skills.
- Strong written, verbal, and interpersonal communications skills.
- Exceptional attention to detail while able to multitask.
Date limite : 05 Septembre 2022