Philip Morris Sénégal recrute Un IT Support Trainee
We foster curiosity and personal ambition. The more you learn, the more you progress – and so do we as a Company. That is why we invest in you and in your development. You keep broadening your horizons, discovering and experiencing the new and unknown every single day, packing more experience in a shorter timeframe.
Main Job Tasks and Responsibilities
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action; follow standard help desk procedures
Log all help desk interactions; administer help desk software; redirect problems to correct resource.
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports; inform management of recurring problems.
Stay current with system information, changes and updates
Education and Experience
Bachelor degree preferred
Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
Familiarity with both PC Hardware and Software,
Experience with Network Repairs and Analysis,
Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
Related experience and training in troubleshooting and providing help desk support is a plus.
Key Competencies
Fluent in english
Learning & Social skills
Customer service orientation; Problem analysis; Problem-solving
Adaptability; Team interaction;
Planning and organizing; Attention to detail; What we offer
Internship opportunity for at least 6 months renewable.
Financial compensation during the internship.