Recrutements au Sénégal

Philip Morris International recruits 01 Customer Service Executive

Philip Morris International recruits 01 Customer Service Executive

We are looking for a Customer Service Executive who will provide support to sales team wholesalers, ensure PMI products availability at wholesale levels, process orders and ensure deliveries.

Main responsibilities

Direct customers

  • Take orders directly from customers and process them.
  • Create sales orders and invoice
  • Follow up the orders deliveries with LSP to ensure on time products reception
  • Provide monthly sales orders plans for all wholesaler to ensure IMS forecast accuracy
  • Input sales allowance
  • Ensure targets and Trade programs communication to wholesalers
  • Manage customer’s claims and complaints
  • Report on all relevant information related to the wholesaler or completion

Logistics service provider

  • Coordinate logistics for qualitative deliveries (One time in full)
  • Manage sales exceptions deliveries and gather necessary approvals


  • Monitor customer payment and educate them to respect payment term
  • Follow up customer Bank Guarantee and manage the renewal on time
  • Provide requested document for credit release and monitor requests with SCE team
  • Raise the flag as when customer payment are abnormally delayed and propose actions

Corporate Framework

  • Ensure a close respect of PMI guidelines and practices
  • Perform the necessary records in line with Company guidelines
  • ensure that PM is perceived as a responsible and preferred business

Liaison with other function and departments

  • Develop a formalized working and team relationship with PM colleagues
  • Maintain a close cooperation with the other departments

Job requirements

  • Hold a high school diploma (Minimum Bac+2) in business and communication
  • 1 to 2 years in a Sales or customer service position
  • Fluent in Local dialect
  • Proficient in English is a plus
  • Negotiation and communication skills
  • Pack office basics (Word and Excel)

What we offer

  • Challenging and very rewarding role with a significant amount of ownership in a dynamic international environment,
  • Collaboration with a team of great professionals with limitless possibilities of sharing knowledge with the best experts in their field,
  • Participation and leadership of a significant number of strategic projects that make an impact on the whole organization
  • Excellent career development opportunities

Pour postuler à ce poste veuillez visiter

Laisser un commentaire

%d blogueurs aiment cette page :