Orange recruits 01 Head of Security Implementation Team
Head of Security Implementation Team
Ref : 559456 | 15 mars 2021
Date limite de candidature : 13 juil. 2021
CityStars, Cairo, Égypte – EgypteLeaflet
Votre rôleJob Purpose:
Lead a large team of security implementation experts responsible for the delivery of Managed Security Services to International customers and ensure their achievement of business and operational targets.
Mission :• Work closely with Head of Security Implementation to support achieving our business objectives on the international front.• To continue the ongoing efforts with building our TIO base in Egypt and India MSCs; oversee their activities, improve our capabilities in APAC, and ensure standardization of practices and reporting across MSCs.• Support the collaboration between Security Transition and International Operations to improve the BUILD-to-RUN handover process.
Key Tasks and Responsibilities :
Manage implementations projects and ensure it is progressing towards its targeted time frames and budget.Manage security implementation orders, changes, releases and configurations management processes and ensure it is handled properly according to Orange BS processes and guidelines.Manage projects procurement, build, execution and test cycles according to Orange change and release management policies.Ensure documentations are developed, validated and maintained for existing and new security services/solutions.Take the lead in all matters with regard to the management of staff to maximize individual and collective business performance.People management responsibilities include recruitment, resources allocation, projects/tasks assignments, performance management, and people development.Ensure proper alignment of resources and effective utilization of skill sets for assigned tasks/projects.Proactively support the development of direct reports through coaching, personal development plans and training workshops.Evaluate team members regularly through analysis of direct observation, peer feedback and customers feedback.Build and drive customer–focused and quality-centric culture within the team to ensure operational excellence, and maximum level of customer’s satisfaction and retention.Take ownership of escalated customer problems. Manage efficient resolution of customer’s issues and complaints, and ensure follow-through to conclusion.To produce and to present relevant security, performance, and financial reports to internal and to customers’ management and governance authorities as required.Develop effective relationships with internal/external key contacts and stakeholders.Expand and identify current and new business opportunities by strengthening client relationships.To keep up to date with emerging security trends, threats, best practices and standards (internal and external), regulations, and security enhancing technologies.Ensure all direct reports adherence to internal policies, processes, and standards.Any other duties and responsibilities commensurate with this role.
Votre profilProfessional Experience
You are a mature professional with + 10 years of experience in IT/Telecom, and with + 3 years of proven management/leadership experience in multinational environment ; preferably in security domain or in customer service industry.
Educational background and qualifications :
Computer, Comm., or Electronics B. Eng, B.Sc. degree.Master degree is strongly preferable.Professional accreditation in one of the following security certifications ( CISSP, CCSP, CCSK, CISM,CISA, SANS GIAC, ISO27K, or equivalent) is mandatory.
Your hard skills include :
Good understanding and experience in one of the following areas ; IT Service Management ,operational management, consultancy, product management, and business administration.Good working knowledge of information security standards, industry best practices, and related regulations.Strong background of IT, networking architectures and technologies, and cloud computing.Good understanding of ITIL processes.
Your soft skills include :
Strong customer focus, able to respond quickly and effectively to customers’ requests, and able to adapt to a fast changing customer landscape and challenges.Strong leadership and people management skills.Strong coaching skills and a passion for developing and leading high-performance teams.Experience working with virtual and remote team members and stakeholder.Exposure of working within a Matrix Management environment in large multinational organizations .Results-oriented, high energy, self-motivated..Excellent analytical and problem-solving abilities.Excellent verbal and written communication skills at all levels.Excellent data presentation and reporting skills.Excellent verbal and written English language skills, French language is a strong Plus.
EntitéCustomer Services & Operations