Oolu Solar recrute 01 Customer Service Manager – Dakar
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Entreprise
| Site Internet : | https://oolusolar.com/ |
| Secteur d´activité : | Electricité, eau, gaz, nucléaire, énergieEquip. électriques, électroniques, optiques, précision |
| Offres d´emploi : |
Description de l’entreprise
Fondé en 2015, Oolu Solar est un fournisseur d’énergie solaire en pleine croissance en Afrique de l’Ouest. Nous servons… lire la suite
Détails de l’annonce
Poste proposé : Customer Service Manager – Dakar
Founded in 2015, Oolu Solar is a fast growing solar energy provider in West Africa. We currently serve thousands of customers in Senegal, Burkina Faso, Mali, Niger, Nigeria and Cameroon, with hundreds of full-time employees. Our vision is to build a future in which the citizens of West and Central Africa have access to clean and accessible energy to meet their aspirations, by providing them with innovative energy solutions and services that improve the lives of communities and preserve our planet.
About the position :
The Customer Service Manager will aim to strengthen the performance of the various call centers.
He will be responsible for supervising, coaching and training call center supervisors so that the call center teams maintain an adequate level of performance aimed at achieving set objectives.
The main function of the Customer Service Manager will be to develop the long-term strategy (2-5 years) of the service, set up an effective system for monitoring and analyzing performance and carry out projects with high added value for the company.
Essential Responsibilities
Training and coaching of teams :
- Identifying improvement needs and providing training with the aim of increasing the performance of supervisors. Supporting the implementation of department-specific projects (software use, speech improvement).
Support :
- Ensuring that the Customer Service teams have the necessary information at their disposal to ensure quality work.
Data analysis :
- Manage to collect data/results from teleconsultants and customers in order to guide management’s strategic choices
- Propose team performance indicators, identify priority strengths/weaknesses.
Strategy :
- Develop and implement the long-term strategy helping to achieve the company’s growth objectives.
- To do this, the Customer Service Manager will have to keep abreast of innovations in the sector, propose new communication channels between companies and customers.
Team management :
- Monitor recruitment, planning and ensure that call center advisers guide customers in an optimal way (quality of speeches, content of speeches).
Profil recherché pour le poste : Customer Service Manager – Dakar
Profile sought :
- Experience required in Customer Service as a Manager / Supervisor or equivalent
- Diploma +3 years minimum
- Managerial skills required: decision-making, support, strategy
- Stong knowledge of Excel (advanced level)
- Analytical capacity required.
- Schedule flexibility and resistance to stress
- Good time and priority management
- Very good elocution in French. English is a real asset
- Geographic mobility (15% travel time).
Critères de l’annonce pour le poste : Customer Service Manager – Dakar
| Métier : | Commercial, venteProduction, maintenance, qualité |
| Secteur d´activité : | Distribution, vente, commerce de grosElectricité, eau, gaz, nucléaire, énergieEnvironnement, recyclage |
| Type de contrat : | CDD |
| Région : | Dakar |
| Ville : | Dakar |
| Niveau d’expérience : | Expérience entre 5 ans et 10 ans |
| Niveau d’études : | Bac+3 |
| Langues exigées : | Anglais›CourantFrançais›Courant |
| Nombre de poste(s) : | 1 |