Maersk recrute 01 agent Single Carrier-CX
Would you like to be part of a value driven, commercially oriented international environment where we enable global trade every day? As the Customer Experience Agent, you will be responsible for owning / managing the customer experience of your customers as well as executing the dispatch work order from the booking system to vendors for relevant modalities such as rail, truck, barge, etc.
On the customer side you will be responsible for identifying issues proactively, building strong relationship with customers and identify solutions which benefits both Maersk and the customer. On the inland execution side, you will be responsible for liaising and preparing transport plans with suppliers and use triangulation to optimize the planning while ensuring we provide a punctual and smooth service delivery to the customer.
Responsibilities
- Be the primary point of contact for customers within scope and ensure smooth execution of end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
- Execute cost saving plans in line with procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety, reliability, including efficient planning and triangulation.
- Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives
- Improve the asset utilization of key transport modes including contracted rail and truck networks
- Build strong and collaborative relationship with both established and new vendors
- Liaising and preparing transport plan with suppliers and using triangulation to optimize planning
- Be fully responsible for customer satisfaction across Maersk product offering
Requirements
- Customer-centric approach to identifying customer needs
- Relevant logistics and supply chain expertise & experience
- Ability to understand external factors impacting customer supply chain needs
- High-level understanding of product features & benefits and how they address customer pain points
- Proven Track record of Customer Service / Operations office.
- Ability to build and/or promote relations with clients
- Commercially comfortable to handle physical customer visits
- Excellent communication skills and the ability to communicate confidently
- Good planning skills and the ability to work under pressure to meet critical deadlines