Kenya

Maersk Line recrute 01 CX Agent – Multicarrier

Maersk Line recrute 01 CX Agent – Multicarrier

Maersk Line

Nairobi, Kenya
Transports et logistique

CX Agent – Multicarrier

Full time

KE – Nairobi

Opportunité

The role of the Customer Experience Agent is to actively build strong relationships with customers and to gain understanding of their business, to deliver excellent customer service and maximize sales opportunities. This will include proactively identifying new customer opportunities and developing existing customer relationships to deliver volume and gross profit targets

We offer

You will gain industry knowledge, international experience, strong communication skills and techniques relevant to customer experience.

This will equip you with the competencies required for customer-facing roles, deepen your potential and broaden your career development as well as contribute to your team’s and organization’s success.

Responsibilities

To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal team

Full understanding of customer’s needs, requirements, and business drivers

Handle incoming customer queries, issues, exception management.

On-board new clients and deliver a second-to-none experience to them for increased share of their business.

Be fully responsible for customer satisfaction and experience on interaction with Customers.

Hunt leads and follow up opportunities for new customers, lost or inactive accounts as well as regular accounts.

Identify when leverage of external sales face to face interaction would benefit the customers relationship or where large potential profitability has been identified.

Build strong relationships with all stakeholders including sales, Scope team etc.

Effectively handover of terms and conditions agreed with customer to stakeholder groups, including Scope team.

Manage the pipeline for customers in their portfolio, accurate forecasting, and provide input for segmentation

We are looking for

Bachelor’s Degree

Minimum 2 Years Working experience in Logistics & services industry or related

Customer-facing and interaction skills with high-level of customer orientation.

Should have upselling skills

Strong stakeholder management skills

Ability to work and thrive in a flexible matrix organization with focus on networking & active collaboration

Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural environment

Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.

Well-organized when working under pressure.

Proactive and exhibits excellent problem-solving capabilities

Process, solution-oriented, proactive & positive mindset

Excellent communication & influencing skills.

Experience in Loose Cargo Management is an added advantage

Informations supplémentaires

Ref. R19908

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.POSTULER

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