Recrutements au Sénégal

Maersk Line recrute 01 Customer Journey & Digital Solution SME

Maersk Line recruits 01 Customer Journey & Digital Solution SME

Maersk Line

Dakar, Sénégal
Transports et logistique

Customer Journey & Digital Solution SME

SN – Dakar


Would you like to be part of a value driven, commercially oriented international environment where we enable global trade every day? As the Customer Journey & Digital Solution SME for the Northwest Africa Area, you will initiate and manage projects that both add value and create competitive advantage for our customer’s experience, whilst driving and reviewing the existing internal business systems/processes and propose and manage improvements through digital approaches and tools.


When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, exciting place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.


Review existing internal business processes and systems and identify areas of improvement through Digital

Develop and drive an overall digital transformation roadmap in all locations in the area

Compile, prioritize and translate business requirements offering multiple technical solutions.

Identify and configure Digital solutions to meet business requirements and coatomer’s needs

Partner with global Platform owners to ensure the current and future local business needs of the organization are considered and prioritized at the right level on the global pipeline

Assist with the development of new fit-for-purpose digital solutions to improve operational efficiency and improve service level where no global solutions available

With the Area E-commerce Specialist, champion the digital transformation tools and conduct training to relevant teams within the organization

Keep up to date with digital trends and best practices to always ensure the organization is operating in the most effective and efficient way for employees and for customers.

Work with the rest of the Continuous Improvement Team and specific focal points within and beyond the Customer Experience function to identify potential roadblocks and implement processes and practices that enhance the employee and customer experience

Work with Learning and development focal, to build and develop in-house digital capabilities

Manage Digital projects in the area


Someone with:

The ability to identify improvement areas in processes and systems and design relevant digital or automated solutions to improve the quality of these processes and systems.

Experience in Macros or Advanced knowledge in MS Excel

Knowledge in Power BI

Knowledge in the scrum framework or scrum master

Experience in MS Office tools

Good customer orientation

An action mindset

Process mapping experience

Project management experience

Ability to learn fast

Ability to influence the status quo

Passion about automation

If the above information sounds good to you, please apply by clicking on the “Apply Now” button on the top of the page.

Informations supplémentaires

Ref. R31425

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.POSTULER

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