Maersk Line recruits 01 Senior Customer Experience Agent

Maersk Line recruits 01 Senior Customer Experience Agent

Maersk Line

Nairobi, Kenya

Transports et logistique

Senior Customer Experience Agent

Full time

KE – Nairobi

Opportunity

If you are passionate about shipping and general logistics, wants to be part of the world’s largest container shipping company, this opportunity for Costumer Experience Agent in our office in Nairobi (Kenya) is for you!

WHAT WE OFFER

The role of the Senior Customer Experience Partner is to actively build strong relationships with customers and to gain understanding of their business, to deliver excellent customer service and maximise sales opportunities. This will include proactively identifying new customer opportunities and developing existing customer relationships to deliver volume and gross profit targets.

KEY RESPONSABILITIES

Deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams

Full understanding of customers’ needs, requirements, and business drivers

Be fully responsible for customer satisfaction and experience on interaction with customers

Ensure all products and services are sold to the customer to maximise Maersk profitability.

Actively promote the use of digital channels and promoting the Maersk Brand in daily interactions through various channels and agreed media.

Able to work with limited supervisory guidance

WHO WE ARE LOOKING FOR

Have a university Degree in a business, Logistics related field

3 to 5 year´s experience managing sales and developing costumer relationships

Strong communication and problem-solving skills, ability to manage conflict, and attention to detail

Passionate about shipping and general logistics

Experience with Microsoft Office applications

Fluent in EnglishPOSTULER