Maersk Line recruits 01 Customer Success Partner
Maersk Line
Dakar, Sénégal
Transports et logistique
Customer Success Partner
SN – Dakar
Opportunité
Maersk is looking for a candidate to take up the new role of Customer Success Partner in Dakar. As a Customer Success Partner (CSP), you are accountable for sustainable profitability increase for both the company and our customers. Responsible for developing customer relationships that promote retention and loyalty, support and work together mainly with the Area Sales Teams and One Team Sales, to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We offer:
An exciting role which is part of a dynamic and international organization with the opportunity to continuously apply and develop your competencies.
We offer a competitive compensation and benefits package and are continuously searching for new ways to invest in our talent through ongoing personal and professional development initiatives.
Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for our people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
Responsibilities:
Customer Engagement: Focus on retention and ensure customers achieve their business outcomes using Maersk Solutions. As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed. Escalation point for One Team Sales Support, Dispute and Finance.
Tender handling Process: Manage the tender handling process and co-ordinate with TCM, SALES to ensure an accurate, comprehensive, and competitive offer is submitted to the customers
Compliance: Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment
L&S Quoting & Negotiation: Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders (Sales, Product teams & TCM, etc.)
Area business Plan (Verticals & Value Proposition): Drive Customer verticals, Value Propositions update in the system in alignment with Area Business Plan)
Commercial onboarding: Promote Maersk products and campaigns, especially when it fits with customers business portfolio and can solve their pain points. New Customer registration and onboarding onto Maersk system
Who we are looking for:
Bachelor’s degree
Minimum of 5 years experience
Supply chain understanding including how it solves different customer pains
Customer centric and Solution oriented
Sales skills and Commercial sense
Honest and accountable
Excellent communication and analytical skills
Strategic influencing, stakeholder and negotiation management skills
High-level understanding of how Maersk strategy fits to the customers they work with
Fluent in English and French
Informations supplémentaires
Ref. R33606
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.POSTULER