Maersk Line recruits 01 Customer Experience Agent

Maersk Line recruits 01 Customer Experience Agent

Maersk Line

Ougadougou, Burkina Faso

Transports et logistique

Customer Experience Agent
Burkina FasoOuagadougouLocal Commercial/Sales/BusinessDevelopmentLast application date: 31/12/2020
We are looking for a Customer Experience Agent to deliver a superior customer experience to our customers. Act as first point of contact, building strong relationships with customers and proactively identifying issues and mitigating them.
We offer• A complex, challenging and developmental role involving elements of customer service, administration and analytics.• Extensive training and support, but in return expect a strong focus and eagerness to learn and add value.• Local and global development opportunities within the Commercial stream and beyond for high-performing individuals.• Attractive package with benefits to reflect candidate’s skills and experience.
Key responsibilities• Be the primary point of contact for customers and act as an advocate for the customer internally;• Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders;• Build strong relationships with customers and understand their business, service needs, drivers and desires;• Own customer experience, working with the team to achieve best-in-class Customer Service;• Adhere to the standard process and customer specific IOP’s and monitor KPI’s;• Identify and execute upselling opportunities;• Proactively involve in project rollout, actively seeking out continuously improvement opportunities.
We are looking for• 2-3 years of experience in logistics (shipping and inland services);• Team player;• Attention to detail;• Excellent communication skills in both English and French;• Ability to work under pressure to meet tight deadlines.POSTULER