Afrique

Maersk Line recruits 01 Counter Agent

Maersk Line recruits 01 Counter Agent

Counter Agent
Gabon
Libreville
Local
Customer Service
Last application date: 28/2/2019
Maersk Gabon is looking to hire a Counter Agent to join our Team in Libreville. The Counter Agent will be responsible to own/manage the customer experience in all interactions with customers and intermediaries that come to the Maersk counter. Assist the Customer for Inbound Shipment, Freight/Local/Demurrage Charges, etc. Be aware of and help drive continuous improvement opportunities.
We offer
Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
Successful candidate will also be exposed to new tools that enhance collaboration across the globe and an understanding of creating sustainable value for customers.
Key responsibilities
• Act as a primary contact for customers needing release of documents in line with local / global SOP’s.
• Develop communication with third party (forwarders, Gpm, Customs, GSEZ port, OCT, etc.)
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
• Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge.
• Handling all communications with customers. Having full ownership of informing customers of new services, new charges, shipments updates/status, relevant news or any other information that customers should or might be interested in – in a timely, professional and proactive manner
• At all times adhere to company procedures and regulatory requirements
• Ensure to Print and release documents (Negotiable bill of lading/Waybill/Receipt for shipment/Delivery orders/Release orders/Arrival notices). Print and release invoices.
• To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
We are looking for
• Graduation in logistic, commercial or other related fields.
• Excellent Written and Verbal skills with people at all levels in English and French.
• Microsoft Package literacy (Word, Excel, Power Point)
• Maersk business or shipping industry knowledge is a plus

Laisser un Commentaire

En savoir plus sur Concoursn.com

Abonnez-vous pour poursuivre la lecture et avoir accès à l’ensemble des archives.

Continue reading