Le PNUD recrute 01 associé de programme

Duties and Responsibilities

1. Online Volunteering service provision and advisory support to partners

Ensure Online Volunteer assignments quality review and advise partners on suggested changes;
Ensure that Online Volunteer assignments are posted and advertised in a timely manner;
Screen organizations’ registrations, ensuring information is complete, assessing compliance with established criteria, verifying applicant organizations’ goals and activities;
Monitor collaboration with partners and escalate to the Regional Manager and OV Programme Analyst when and if relevant;
Contribute to regular dialogues with partners to answer questions and share innovative solutions;
Provide technical assistance and guidance on corporate applications and help users of the OV service to overcome technical and other issues;
In coordination with the Results-based Management Analyst, share monthly updates on current trends and perspectives of the OV service by analyzing OV service users and partner organizations;
Prepare and share analysis on the OV service users’ feedback upon request;
Respond to Service Desk level 2 queries.

2. Business development for Online Volunteer assignments

(Under the overall guidance of the Regional Office, and in close cooperation with Field Units)

Support demand generation of Online Volunteer assignments by UN partners, public institutions, non-governmental organizations (NGOs) and civil society organizations;
Support and contribute to regional promotion efforts of OV solutions through partner interaction, regular partnership meetings and consultations;
Contribute to targeted advocacy on engaging UN Volunteers and Online Volunteers to support the UN systems’ efforts on development and peace;
Assist OV service outreach to partners and relevant organizations through networking, building relationships, and delivering information meetings and workshops;
Support regional and country forecasting of Online Volunteer assignments;
Assist with planning and organizing events on promoting the UNV offer among UN entities, Government entities/public institutions, NGOs, UN Volunteers, and other target groups;
Contribute to development and design of tailored OV offers and other creative business solutions, including onsite-online combination.

3. Knowledge generation and management

Support the codification, exchange and sharing of UNV offer and OV service-related knowledge;
In coordination with the regional communications team, support the Regional Office in delivering OV related webinars, producing visibility tools, and drafting knowledge products;
Closely follow OV service collaborations by partners, and support Communication team to collect information, draft stories, articles, social media posts and other relevant materials for website, social media channels and knowledge sharing;
Build capacities of the regional team on the OV service;
Conduct research on digital or online volunteering trends and services or similar product line approaches and marketing;
In coordination with the regional communications team, provide input for internal and external presentations, communications, leaflets, guidance notes;
Contribute to development and implementation of marketing plans for the OV service.

4. Improvement of the corporate Online Volunteering offer

(Under technical guidance of the Programme Analyst, Online Volunteering and in accordance with the needs of the Regional Office)

Provide inputs on the UNV corporate OV offer and talent acquisition refinement and strategy, including UN Volunteer and Online Volunteer combination;
Support and provide inputs on OV business requirements and systems improvements for continuous systems and data optimization;
Regular follow up on trends and brief the Regional Office and OV Programme Analyst on mitigation measures or new business solutions regarding OV;
Provide inputs on the OV service to the corporate global and regional reporting, addressing the progress of performance in line with the new Strategic Framework for 2022 – 2025;
Contribute to the integration of onsite and online offer to partners.

Education:

Secondary education, with certification in business administration or related field
A university degree is a strong asset

Experience:

At least 6 years of professional work experience at the national and/or international level in project management, international development, partnerships relations or relevant programmes;
Alternatively, bachelor’s degree in a relevant field in combination with 3 years of experience at the national and/or international level in project management, international development, partnerships relations or relevant programmes;
Experience with a volunteer involving organization, UN or other international development organization is an asset
Experience in developing countries is desirable;
Experience in drafting and formulation and editing of reports is an asset;
Sound command of personal computers and corporate office software packages (MS Word, Excel, ERP, Sales Force, etc.); and email/internet; familiarity with database management; and office technology equipment;
Fluency in English and French.

Deadline: 3 September 2022.