Jumia recruits 01 Chief Operating Officer
Salaire | / mois | |
Localisation | Dakar / Sénégal | |
Type contrat | CDI | |
Expiration | 16 Mai 2019 | |
Offre visitée | 8 fois | |
Description de l’offre
Jumia is recruiting a Chief Operating Officer.What’s this job all about?
The Jumia Senegal COO (Ecommerce) will be responsible for leading the improvement of the Jumia Ecommerce Customer Experience, Vendor Experience & Operational Profitability in her or his country. Ensuring sharp execution of the centrally defined improvements/routines, participating to their refinement through the collection of detailed customer/vendor feedbacks, and leading country related specific projects to reach those objectives. Customer Experience being defined by all elements impacting the satisfaction of a customer navigating or buying on Jumia: online experience, delivery experience, product experience, customer service experience, aftersales (returns / warranties) experience. Vendor Experience being defined by all elements impacting the satisfaction of a vendor selling on Jumia: online experience, operational experience, payment/finance experience. It is a leadership role that sits on the Senegal Ecommerce Executive Committee, with a large team The main challenges are described as below Main Responsibilities : Managing the country’s teams / efforts in terms of: Interacting with other local & central teams (logistics & warehousing, IT, commercial, vendor management, marketing) to explain projects & solicit support, as many of the Ops projects are transversal. Understanding the central improvement projects and ensuring their sharp and timely local execution Required Skills & Qualifications of the Chief Operating Officer A unique experience in an entrepreneurial, yet structured environment ; |
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