IRC recrute 01 spécialiste technique de la réactivité client

Accountabilities

Provide technical support to Country Programmes to achieve S100 Client Ambition:

Develop and implement technical support plans in coordination with Regional Measurement Advisors, in a manner that is responsive to demands from country teams and identified gaps in their knowledge and practice.
Provide quality technical support on Client Responsiveness, support development of Standard Operating Procedures (SOPs), country program level feedback plans, multi-sector satisfaction surveys, training and on-boarding of new and existing staff; budgeting and staffing approaches.
Provide support to include client perspectives in Country Program Strategic Action Plans (SAP) and SAP – Implementation Plans.

Support the development and implementation of IRC Strategic Client Ambition

Contribute to the implementation of the Clients Ambition phase 1 priorities, through supporting consultations across the organization, particularly country programme staff, and leading on the development of relevant approaches, tools and guidance for implementation at country program level.
Proactively collaborate with other teams to ensure alignment of the approach with other broad organizational priorities, initiatives and work-streams for the country support.
Contribute to further develop and disseminate the resource kit on Client Responsiveness and facilitate peer learning among countries and regions
Collaborate with other units to promote coherence with and integrate Client Centered Programming in their own work
Collect and share learning from country programs in the form of case studies, reports, briefing notes and blogs.

Support the implementation of the “Empower to Enable” (E2E) two-year project

Provide technical support and oversight for the development and field testing of the Learning Report and the E2E Toolkit
Ensure technical inputs for the development of the project’s product as well as convening and facilitating the Project Advisory Committee meetings
Develop the content and support the facilitation of the Project Kick off meeting, the two Learning and Development Workshops and the Global and Regional Dialogue Events
Provide technical support to the two country teams piloting the project’s product.
Facilitate the dissemination of the products and learning generated through this project through AAP networks and national and international organizations.
Coordinate with the Project Manager to ensure timely high-quality deliverables on the project

Any additional support as requested by the supervisor

Work experience:

A minimum of 5 years of professional experience designing, implementing and supporting client feedback mechanisms and working on Accountability to Affected Population within Humanitarian and/or Development programs
A proven track record with at least 3 years of field-based experience working in developing, fragile and conflict affected countries
Prior experience providing technical advisory support and trainings, remote and face to face
Experience in working across sectors or disciplines
Experience with data management, visualization and interpretation

Demonstrated Skills and Competencies:

Strong analytical, presentation, organizational and problem-solving skills
Demonstrated expertise in program design, monitoring and evaluation and program adaptation
Experience in project management
Ability to work within a team with a track record of collaborating across disciplines.
Strong verbal and written communication skills in English
Active listening skills and ability to work with colleagues from different cultures and contexts.
Education: Master’s/post-graduate degree in public administration, public policy, political science, international development, economics, statistics or other relevant field.
Language Skills: Fluency in English is required, working knowledge of Arabic, French or Spanish is strongly preferred.

Preferred experience & skills:

Strong organizational and time-management skills; proven ability to prioritize and deliver on time
Strong analytic and problem-solving skills
Ability to work both independently and in a dynamic, cross-functional global team structure
Highly proficient in Microsoft Office suite, CommCare and PowerBI is an asset
Demonstrated ability to work effectively with stakeholders at all levels
Ability to manage and work through change in a proactive and positive manner.