IRC recruits 01 Client Responsiveness Technical Specialist
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Description de l’offre
Client Responsiveness Technical Specialist
International Rescue Committee Dakar, Sénégal Requisition ID: req22773 Job Title: Client Responsiveness Technical Specialist Sector: Governance Employment Category: Fixed Term Employment Type: Full-Time Open to Expatriates: No Location: London, UK Job Description BACKGROUND The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable. The IRC committed under its 2020 Strategy to a number of ambitious changes to the way the organisation works, strengthening our ability to deliver high impact programming. This included the commitment to client responsive programming. Under Strategy 100 we have reaffirmed that commitment, deepening and expanding our work to date Driving forward the organisational ambition around client responsiveness, the IRC set up a team in 2015 to develop and implement a strategy for the roll-out of client responsive programming. The team works closely and collaboratively at all levels of the organisation and with peers and donors to share learning and ensure relevance and uptake of new approaches. The team contributes to the change agenda around Accountability to Affected Populations and Humanitarian Effectiveness, through hosting and participating in inter-agency events, communication efforts and strategic partnerships. Alongside the pursuit of these ambitions, the IRC is also now looking at ways to integrate these ambitions alongside other organisational ambitions in the field, working closely with regional and country management to harness and strengthen business processes which facilitate effective decision making. PURPOSE OF THE ROLE The Client Responsiveness Specialist is responsible for developing and delivering technical support plans, guidance and tools to achieve IRC’s strategic ambition of Client-Centred Programing. She/he works collaboratively with senior management in regions and country programmes to identify technical support and resource priorities to strengthen the capacity of country programme teams, identify staffing and budgeting approaches to institutionalise Client-Centred Programming and promote Client Responsiveness goals. The post holder contributes to update and develop the Client Responsiveness resource kit and training materials for the country programme teams and staff from the HQ. She/he collaborates with other units within CRRD and beyond to promote coherence with and integrate Client Centred Programming into their own work. KEY WORKING RELATIONSHIPS The Client Responsiveness Specialist reports into the Acting Director, Client Responsiveness and works closely with the other Client Responsiveness Technical Specialist in the Client Responsiveness Team and other colleagues from the Governance Technical Unit and across Technical Excellence. Internally, the post holder works closely with senior management in Country Programmes and Regions, key staff in Technical Units and Strategic Initiatives, and the Measurement Unit. Externally, the post holder seeks to develop relationships with peer agencies working on related thematic areas, with specialist think tanks and consultancies, and relevant network bodies. SCOPE AND AUTHORITY • Developing and delivering regional implementation plans for Client-Centred Programming. Key Accountabilities Provide Country Programmes with technical support and capacity strengthening to achieve S100 Client Ambition: • Develop and implement technical support plans in coordination with Regional Measurement Action Coordinators, in a manner that is responsive to demands from country teams and observed gaps in their knowledge and practice. Contribute to further develop and disseminate the resource kit on Client Responsiveness: • Contribute to the process of updating and developing the resources, tools and learning materials based on learning, progress towards achievement of the Client-Centred programming, and the changing internal and external context. Collaborate with other units to promote coherence with and integrate Client Centred Programming into their own work: • Contribute to the roll-out, training and orientation for the IMPACT standards Generate Evidence And Learnings • Collect and share learning from country programs in the form of case studies, reports, briefing notes and blogs. Job Requirements Any additional support as requested by the supervisor Work Experience Demonstrated Skills And Competencies Preferred Experience & Skills • Strong organizational and time-management skills; proven ability to prioritize and deliver on time Working Environment
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