Context:
In 2017, the International Organization for Migration and the European Commission launched
several IOM-EU External Actions to Support Migrant Protection and Reintegration of returnees
funded by the European Union Trust Fund (EUTF) for Africa and the Development Cooperation
Instrument. In the framework of the EUTF-funded Joint Initiative for Migrant Protection and
Reintegration in Africa (covering 14 countries in the Shale and lake Chad region and
neighbouring countries, including Libya).
In the context of IOM’s global information management strategy, systems are being upgraded
and expanded to ensure that all individuals assisted have their cases systematically stored and
managed through a centralized, standardized system which allows unique cases to be tracked
across different countries and access points. The upgrade improves operational efficiency and
the data produced will be used to develop the evidence base on migration and vulnerability and
provide valuable insight into IOM’s programming.
Inter alia, the systems expansion will include the development of a low-connectivity, mobile
application to reach challenging operational contexts, including Migration Resource and
Response Mechanisms (MRRM), detention facilities, border points, and other difficult field
locations. The expanded systems will also include processes to improve the assistance
workflow and monitoring of the return and reintegration experiences and outcomes of returnees,
as well as the assistance provided to all migrants in vulnerable situations assisted by IOM.
Under the overall supervision of the Senior Regional Migrant Assistant Specialist, and the direct
supervision of the Regional Information Management Officer and the Regional Programme
Coordination Officer, and in close coordination with the Migrant Assistance Division’s
Information Management Officer in Headquarters (HQs), the successful candidate will support
the roll-out of IOM’s Migrant Management Operational Systems Application (MiMOSA) version
7.5 in West and Central Africa as well as support with the development of harmonized tools for
the collection and analysis of case management data related to Assisted Voluntary Return and
Reintegration (AVRR) and migrant protection case management (including Counter-Trafficking
data).
Core Functions / Responsibilities:
1. Support the roll out and application of MiMOSA 7.5 in West and Central Africa in particular for
the use in EUTF funded migrant protection and reintegration programming.
2. Oversee and assist missions with the compilation of regional case management data,
including for regular reports required by IOM HQs as well as donors.
3. Contribute to the development of information and knowledge products on migrant assistance
and protection based on internal and external needs and requirements. Support colleagues
working on research publications and the development of partnerships with academic and
research institutions.
4. Contribute to the development of and update standard operating procedures (SOPs),
guidelines, policies, and capacity-building material to strengthen regional AVRR information
management activities and MiMOSA usage. Ensure the application of IOM’s Data Protection
Principles, Data Governance Policy, and other relevant ethical and operational guidelines.
5. Train and provide technical and thematic guidance and support to IOM field missions in MPA
information management. Support the expansion of the use of MiMOSA to ensure that the
system is used consistently across the Organization, in line with relevant instructions and
internal guidance notes. Deliver trainings for project staff and field colleagues and ensure that
MiMOSA is used throughout the region.
6. Develop data reports and data output functionality for MiMOSA, meeting the requirements of
internal and external stakeholders; work to include migrant assistance data in visual analytic
applications.
7. Develop ad hoc migrant assistance data collection activities to support field missions where
necessary.
8. Identify and implement technical solutions related to data collection, analysis, and
visualization of migrant assistance data, in line with best practices on data security and data
protection, particularly through partnerships with the private sector, academic institutions, and
other stakeholders.
9. Liaise and coordinate with external stakeholders to inform their work by providing data on
migrant assistance issues. Participate in relevant national and international fora as well as
relevant inter-agency working groups at regional and global level.
10. Support the development and update of the EUTF website with MiMOSA data (content,
visuals, etc.).
11. Undertake duty travel, as necessary.
12. Perform such other duties as may be assigned.
Required Qualifications and Experience:
Education
• Master’s degree in Computer Science, International Relations, Social Science or a related field
from an accredited academic institution with two years of relevant professional experience; or
• University degree in the above fields with four years of relevant professional experience.
Experience
• Experience of other information management work, including data verification, validation,
classification, and transformation;
• Experience in the development and management of databases and applications;
• Knowledge or experience of case management/customer relationship management systems
(Mimosa);
• Excellent qualitative and quantitative data analysis skills and demonstrated ability to produce
high-quality information products;
• Experience in the field of migrant assistance, particularly Assisted Voluntary Return and
Reintegration (AVRR) and protection strongly preferred;
• Experience using MiMOSA is strongly preferred;
• Experience in the development and management of (SQL and NoSQL) databases and
applications is preferred;
• Proven ability to deliver technical training to different audiences;
• Experience in the use of database applications and statistical analysis tools.
Languages
Fluency in English is required. Working knowledge of French is an advantage.
Desirable Competencies:
Values
• Inclusion and respect for diversity: respects and promotes individual and cultural
differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner
consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed
manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 2
• Teamwork: develops and promotes effective collaboration within and across units to achieve
shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely
manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and
innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes
responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains
complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators level 2
• Leadership: provides a clear sense of direction, leads by example and demonstrates the
ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others & building trust: creates an atmosphere of trust and an enabling
environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and
communicates a clear strategic direction.
Other:
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding
confirmation.
The list of NMS countries above includes all IOM Member States which are non-represented in
the Professional Category of staff members. For this staff category, candidates who are
nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment,
accreditation, any residency or visa requirements, and security clearances.