IFRC recruits 01 ICT & IM Officer

ICT & IM Officer

Closing date (Geneva time zone):12-05-2020

Duty station:Beira

Country:MOZAMBIQUE

Duty station status: N/A

Accompanied status: N/A

Duration:7 months

Category of Staff: National Staff

Grade: Not applicable

Vacancy No:IFRC03956

Background

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with 192 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality.

Organizational Context

The Secretariat’s headquarters is organized into four main Business Groups in Geneva, and five Business Groups in the field, namely; Americas (Panama City); Africa (Nairobi); Asia/Pacific (Kuala Lumpur); Europe (Budapest); Middle East and North Africa (Beirut). The Africa Regional Office is organized in Country Cluster Support Teams (CCST) covering the National Societies in Eastern Africa, Indian Ocean Islands and Djibouti, Southern Africa, West Coast, Sahel and Central Africa as well as Country Offices in Sudan, Republic of South Sudan, Somalia, Democratic Republic of Congo, Sierra Leone, Niger and Central Africa. The Southern Africa Country Cluster office supports 9 South Africa, Malawi, Mozambique, Eswatini, Lesotho, Botswana, Zambia, Namibia and Zimbabwe. Mozambique was hit by two category 4 tropical cyclones (Idai and Kenneth) in one season. Mozambique National Disaster Management Institute (INGC) indicated that 1.5 million people were affected, including more than 140,000 people displaced – many sheltered across 139 evacuation centres, spontaneous settings and makeshift shelters at peak emergency moment. Some 603 people have been confirmed dead as a result of the cyclone, according to the most recent reports issued by INGC. At the same time, more than 1,600 people were injured, and more than 230,000 houses were damaged and destroyed. Tropical Cyclone Idai has also affected Mozambique’s food security and livelihoods in the long term, due to extensive damage to standing crops immediately before the harvest season due in the months of March-April as well as loss of seeds and tools . The entire southern Africa region has been facing the effects of the ongoing El Niño with below-average cumulative rainfall and abnormally high temperatures for the 2018/19 season. The whole southern Africa region has suffered from sustained drought in recent years. Nearly one month later, cyclone Kenneth has hit Northern Mozambique’s coastal province of Cabo Delgado. The cyclone Kenneth has left destructions of houses, standing crops and key installations. The assessment report indicates that over 37,000 houses either have been damaged or destroyed. IFRC has revised Emergency Appeal to assist households affected by cyclone Kenneth. IFRC has launched an Emergency Appeal on 19 March for CHF 31 million which was revised on 06 May for CHF 32 million to assist 172,500 people affected by cyclones Idain and Kenneth for 24 months. The Emergency Appeal operation focuses on shelter, livelihoods and basic needs, health, WATSAN, protection, gender and Inclusion and Disaster Risk Reduction and national society capacity strengthening in emergency.

Job Purpose

Under the general direction and guidance of the IM Coordinator, the ICT & IM Officer will provide timely and high-quality IT technical support to the IM functions, developing tools and IT systems that ensure the processing and visualization of data and establishing the link with sectors to ensure they are acquainted with these tools. The post holder will also play a big role in supporting the teams in the operation with their IT requirements.

Job Duties and Responsibilities

End User Support

Develop, under the guidance of the IM Coordinator, the IT tools for proper collection and handling of data, including the automation and visualization of the data.

Train sector staff on the use of IM tools, as well as proper collection and storage;

Provide day to day end user support on general IM tools to staff

Train in computer applications and IT systems in the operational Office.

Provide user training on procedures, and/or train users in the proper use of IFRC hardware and software.

Set up equipment for staff use, performing or ensuring proper installation of printers, operating systems, and appropriate software and running software updates.

Consult with systems users to establish requirements and forward same to the IT manager.

Technical Support

Assist the IM team in technical support to software and hardware used for their data management.

Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

Provide end user support and resolution of technical issues on to users.

Install, operate and maintain network equipment including routers, hubs, switches, modems and any other network devices.

Install and configure local area data communications networks which may carry data, voice and video communications following IFRC IT standards.

Monitor the office network connection daily to ensure network stability.

Provide preventive and corrective maintenance of desktop, laptops computer, scanners, projectors and network equipment.

Provide support to the HF and VHF radio network.

IT Administration

Oversee the daily performance of computer systems (Desktop, Laptops) in the operational Office.

Maintain and log IT issues using the online ServiceDesk IT tool for daily support requests, the issues raised and remedial action taken.

Refer major hardware or software problems or defective products to vendors or warranty centres

Establish a routine maintenance schedule for all IT equipment in the Beira office.

IT Asset Management

Maintain an asset register for all IT equipment including hardware, software, telecommunication and network equipment.

Track and control allocation of IT equipment to staff in the office.

Ensure that all contracts, service level agreement, job cards and any other IT documentation are filled and kept on the IT filing system.

Education

Diploma in Information Technology or related qualification (Required)

Certification on computer training (MCSE, CCNA) (Preferred)

Experience

2 years minimum of work in computer systems (LAN, WAN TCP/IP connectivity, E-mail, application and user support domains)

1 year minimum of work in radio communication technologies (VHF, HF) and satellites (VSAT)

Work experience with other international organisations, large NGOs and/or governmental development agencies

Experience of project management within Information Technology

Knowledge, skills and languages

Ability to lead and manage in a diverse cultural context

Strong knowledge of information sharing tools, and the ability to implement them

Highly organized, with ability to create unified team approach

Excellent skills in wireless technologies, including HF and VHF radio

Ability to work within a multi-cultural, multilingual, multidisciplinary environment.

Excellent oral and written communication and presentation skills

Fluency in English and Portuguese, both written and oral, is required

Competencies and values

Comments

The Federation is an equal opportunity employer.