FAO recruits 01 Information Technology Assistant

FAO

Tunis, Tunisia

Humanitaire (ONG, Associations, …), Projet/programme de développement

Job Description – Information Technology Assistant (2101204)

Job Description CALL FOR EXPRESSIONS OF INTEREST – VACANCY ANNOUNCEMENT: 2101204 Information Technology Assistant
Closure Date: 10/May/2021, 11:59:00 PMOrganizational Unit: SNEJob Type: Staff positionType of Requisition: General ServiceGrade Level: G-4Primary Location: Tunisia-TunisDuration: Fixed term: one year with possibility of extensionPost Number: 2002256
IMPORTANT NOTICE: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device
Staff in the General Service category are recruited locally from the Primary Location area, which is where the office is located
FAO is committed to achieving workforce diversity in terms of gender and nationality
People with disabilities are protected from any type of discrimination during any stage of employment, including the recruitment phase
All applications will be treated with the strictest confidentiality
Organizational SettingFAO’s Subregional Office for SNE is responsible for developing, promoting, overseeing and implementing agreed strategies for addressing subregional food, agriculture and rural development priorities. It develops and maintains relations with subregion-wide institutions including Regional Economic Integration Organizations (REIOs). The Subregional Office is a subsidiary of FAO’s Regional Office for SNE.

This position is located in FAO sub regional Office for North Africa based in Tunis, providing information technology support services to the users.
Main PurposeThe Information Technology Assistant provides a large variety of standard Information Technology (IT) support services that contribute to the smooth and effective running of the IT equipment, systems and software applications in line with established IT procedures and Service Level Agreements (SLAs).
Supervision Received/ExercisedThe Information Technology Assistant reports to a senior professional staff and follows technical standards and procedures established by the IT Division. He / she acts independently in routine matters, in line with established policies and procedures. Supervision received is focused on office’s IT priorities, in particular the meeting of timelines and the quality of support given to clients, and ensures learning opportunities.
Working RelationshipsThe incumbent has frequent interaction with staff at all levels within the work unit to resolve routine IT-related problems and coordinate IT service delivery. He /she works closely with the IT Division to ensure problem resolution and service delivery.

Key Functions/ResultsReceive and log all requests from users relating to IT services in the Service Desk System;
Provide first and second level support* (*see below) to resolve IT-related issues pertaining to FAO standard equipment; escalate those issues that cannot be solved to more experienced IT staff and/ or the technical team in the IT Division; monitor progress and ensure problem resolution;Deploy and configure standard desktops and laptops in line with established policies and procedures; assist in implementing procedures for data backups;Ensure user access to the corporate/ office IT infrastructure: set up network services according to established policies and procedures (e.g. e-mail accounts and user access profiles, file share security); manage divional/office shared drives and public e-mail folders;Operate and troubleshoot a variety of office equipment, such as personal computers, printers, photocopiers, PDAs and smartphones, and maintain IT stationery supplies;Provide user guidance and training on IT services and contribute to the IT knowledge base;Manage the divisional/ office pool of IT equipment and local stock of IT supplies and materials: maintain the inventory and assets in the Service Desk System and GRMS fixed assets; ensure that software licenses are legally acquired and formally recorded;Provide hands-on assistance to users in organizing presentations and setting up audio-visual equipment;Assist in the planning and procurement of IT-equipment and software, based on established equipment life cycle processes: provide specifications for the purchase of hardware, software and peripherals and assist users in the preparation of IT-related Purchase Requisitions, Low Value Orders and Local Orders in Oracle for hardware, software and peripherals; liaise with the IT Division for clearance of non-standard equipment and software;Process separation clearance as per established procedures;Perform other related duties as required.
Impact Of WorkThe incumbent’s work impacts on the timely and efficient delivery of the division’s/offices’s work output. Actions reflect on the effective provision of the Organization’s IT Service.
CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING
Minimum RequirementsEducation: Secondary School Education

Experience: Three years of relevant experience in IT-support work
Languages: Working knowledge (Level C) of English and either Arabic or French
IT Skills:Very good knowledge of the MS Office applications and Microsoft O365, systems installation and configuration, Internet and office technology equipment;
Networking and IT Equipment support;Basic UNDSS IT Security Awareness or equivalent;At least MD-100 exam of the Microsoft Modern Desktop Administrator Associate certification
CompetenciesResults Focus
TeamworkCommunicationBuilding Effective RelationshipsKnowledge Sharing and Continuous Improvement Technical SkillsGood knowledge of IT governance policies and procedures
Good problem solving skills related to IT issuesUNDSS Information Security Awareness ‘ Foundational;Microsoft Certified Solutions Associate (MCSA) for Windows 10 (latest version) installation and configuration DESIRABLE QUALIFICATIONS AND SKILLS

AssessmentEvaluation of qualified applicants may include an assessment exercise and a technical / competency-based interview.
FAO staff are expected to adhere to FAO Values of Commitment to FAO,
Respect for All and Integrity and Transparency
ADDITIONAL INFORMATION• FAO does not charge a fee at any stage of the recruitment process (application, interview, processing)• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/

• The length of the appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to extension of appointments• Selected candidates need to reside within commuting distance from the FAO office. “Commuting distance” means the distance within which staff members can travel daily between their place of work and their residence.• No international benefits will be payable as selected candidates are recruited locally and paid in the local currency of the office location• Other similar positions may be filled from this vacancy notice• For additional information visit the FAO employment website: http://www.fao.org/employment/home/en/
REMUNERATIONA competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, click on the following link: http://www.un.org/Depts/OHRM/salaries_allowances/salary.htm
HOW TO APPLY• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. Once completed, please apply and submit your application, with language certificates as attachments. Only language proficiency certificates from UN accredited external providers and/or FAO language official examinations (LPE, ILE, LRT) will be accepted as proof of the level of knowledge of languages indicated in the online applications. FAO reserves the right to request candidates to undertake a language test in the future, as appropriate• Incomplete applications will not be considered• Only applications received through the recruitment portal will be considered• If you need assistance please contact: Careers@fao.org

FAO IS A NON-SMOKING ENVIRONMENTPOSTULER