Emirates is recruiting a Tours Consultant.
Job Purpose
Based in senegal, Dakar you will provide a consultancy service to internal and external customers (trade customers; direct customers; outstations staff, suppliers etc) regarding destinations; products and services pertaining to travel. Provide advice and recommendations to customers which is based on appropriate research which meet their travel needs.
A key focus of the reservations and outstations role is to promote Emirates Holidays destinations, products and services and facilitate the booking of tickets, arrange accommodation and all travel arrangements for the customer. The key focus of the operations role is to provide front line support to outstations staff responsible for selling Emirates Holidays to direct and trade customers in relation to bookings, systems and procedural matters.
Job Outline:
GENERIC
Provide a consultancy and advisory service to internal and external customers via face to face, electronic and telephone communication channels with respect to enquiries on destinations, products, bookings and other travel-related information.
Explore the needs and expectations of the customer, undertake research and use specialized knowledge of the Emirates Holidays destinations and products to tailor-make a travel package to suit the customer’s needs.
Draft travel itineraries and quotation and facilitate the booking of travel tickets and accommodation ensuring all travel documents reach the customer in a timely manner.
Employ relevant sales strategies to promote and sell Emirates Holidays destinations and products.
Collect travel payments and handle such transactions in line with defined Emirates Holidays operating procedures.
Using knowledge gained via research, travel and customer feedback make recommendations to your supervisor which contribute to the development of new and improved travel destinations and products.
Remain knowledgeable about Emirates Holidays destinations and products by remaining up-to-date with the range of destinations and products featured in the Emirates Holidays brochure and attend all familiarisation trips arranged by Emirates Holidays.
Represent Emirates Holiday at external events as directed by your line manager, this may include attendance at consumer and trade shows and mall promotions.
OPERATIONS
Act as the key contact point to customers who experience any problems whilst ‘in-resort’ and support the customer via liaison with the resort to rectify the problem. Also act as the key contact point with regards to any final payments.
Undertake quality checks to ensure that all processed booking of travel tickets, accommodation and other travel related information is accurate and that all customer files are managed and closed on schedule. If any discrepancies are identified raise these with the Consultant responsible for the booking for correction.
Qualifications & Experience of Tours Consultant
12 Years schooling or equivalent : Preferably educated in a business or tourism related field
Commercial/Sales.Tours (Inbound) : 3+ Years
Experience in the travel or tourism sector; experience of travel consultancy would be a distinct advantage.
Demonstrable knowledge of travel destinations and motivated to build on this via self development.
Knowledge of sales strategies which can be utilized to promote and sell destinations and products
Knowledge of Wolof language is a must.
Salary and Benefits
The Emirates Group is a highly profitable business with revenue of US$21.1 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier. Within the Group there are a diverse range of businesses which offer a wide spectrum of career opportunities, all of which can be explored through the Group’s dedicated careers website, emirates.com/careers. Emirates flies one of the youngest, most innovative fleet in the sky to over 130 destinations across six continents and dnata’s network now extends across 100 locations worldwide. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries.
We offer our employee’s competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.
