Djamo recrute 01 Directeur des opérations
In November 2020, we launched a mobile application in Côte d’Ivoire with a Visa Card for cash deposit, online and offline payment, peer to peer transfer and transfer to other mobile money wallets. Now, we are enabling thousands of users and are growing very fast. Our goal is to build seamless and affordable banking solutions to bring millions of people into financial inclusion, where less than 25% of the population is banked.
We are backed by world-class investors including Y Combinator Partech, Kima and Norskeen.
To support the launch and growth of our activities in Senegal, we are looking for an Operations Manager.
Your responsibilities
- You’ll be responsible for the day-to-day management of the Dispatching and Onboarding Teams (Team Leads and agents) with responsibility for separate products
- Daily, weekly, monthly, and quarterly operations KPI review and management
- Develop a process for improving user CSAT without sacrificing quality parameters
- Help build and implement processes and standards for delivery through the partners’ network
- Demonstrate excellent business analytics to perform root cause analysis activities
- Under minimal supervision, provide direction for multiple, complex and related projects to maximise overall onboarding and alignment to strategic card distribution objectives
- Responsibility for managing the performance of Team Leads, coach and mentor them to reach their potential, always leading by example
- Building and optimising scalable processes to prepare the company for hyper growth
- Ensure correct implementation of staff training, quality assurance, development and performance programs in conjunction with Team Leads
- Drive continuous Support Improvement and Improve Problem Resolution times
- Managing critical vendor/partners relationships and building performance tracking systems
- Developing strategic supply chain partnerships and negotiating commercial terms
- Product improvement: proactively searching for new features to provide a seamless customer experience
The profile we are looking for
- Degree in Business or logistics
- Experience in managing up to 10-20 employees (including Team Leads)
- +5 years business experience in Logistics or Customer support
- Experience running projects, performing informal or acting leadership roles
- Strong presentation and excellent communication skills
- You can break complex problems into smaller ones and enjoy working with data to facilitate your work using such tools as SQL and Spreadsheets
- You’re enthusiastic about Djamo’s mission and excited to do what needs to be done to achieve it
- Strong coaching and mentoring skills
- Leadership skills with a creative, confident and motivational approach
- A clear and proactive communicator, you are able to independently follow through on tasks and can manage priorities effectively
- Have managed successful teams to achieve ambitious goals
- Adjust quickly to changing priorities and conditions and cope effectively with complexity and change
- Willing to embrace and enrich Djamo culture of empathy, teamwork and passion
- Demonstrate tenacity and a willingness to go the distance to get something done
- Are a critical thinker and possess are analytical in your approach to problems
- Are excessively detail oriented and seek to achieve excellence in everything you
- Have a sense of ownership and pride in your performance and its impact on the company’s success
The benefits of working at Djamo
- A stimulating professional environment
- A collaborative work environment with a strong team spirit
- The opportunity to participate in the evolution of a Startup that aims to rapidly expand throughout French-speaking Africa
- A continuous culture of employee development
Djamo is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees.