Concern recruits 01 Programme Support Officer

Concern recruits 01 Programme Support Officer – Chad

About the role

This is a 12-month (renewable), volunteer position with unaccompanied terms based in N’Djamena, Chad with up to 30% of the time scheduled and spent in the program areas, with an annual allowance of 11,063 Euro.

You will report directly to the Program Director and you will liaise with the Country Director, Systems Director, Area/Program Coordinators, M&E Manager, Consortium Coordinator, Program Managers and the Advocacy, Communication and Accountability Manager.

We would like you to start on 1st of March 2020.


Your purpose:

Working with Program Managers and the Program Director in the development of reports, concept notes, proposals, case studies, and other relevant program documentation. Supporting the MEAL Manager in their tasks in ensuring effective program M&E, accountability and learning is taking place throughout the country program. The Program Support Officer will ensure that reporting standards and other deliverables standards meet required Donor standards.

Working closely with the Program Director on specific tasks agreed upon in consultation with the Area & Emergency Coordinators to support specific proposal development and advocacy and communication initiatives/events at the national and provincial level.

Main duties include, though not limited to:

Reporting and Program Development:

  • Support overview and maintenance of all grants, donor requirements, rules and regulations, and internal and external deadlines.
  • Support the development of donor applications and reports, as well as ensuring donor compliance and quality control.
  • Coordinate the development and distribution of internal reports.
  • Contribute to the development and revision of funding proposals, budgets, and donor reports.
  • Be updated on donor priorities and track and share relevant calls for proposals.
  • Contribute to continuously improve internal grant management systems.
  • Liaise with Program Director and Country Director with regard to queries raised on reports/proposals/documents submitted
  • Support the Program Director in preparing high quality and evidence-based reports and ensuring that they are submitted to Head Office(HO) and donors in a timely manner.
  • Ensure version control of documents and filing of final HO, donor, and M&E reports and proposals.
  • Assist all the program team, in obtaining relevant program information and learning from other actors in Chad to ensure that Concern Chad’s work is informed by wider experience; lessons learned and locally adapted best practice.
  • Support in emergency responses; including assessments, planning and reporting.
  • Assist in translation of reports from French to English or proposals from English to French.

M&E and Program Quality, Accountability and Learning

  • Support the M&E Program Manager in dissemination events to share learning from our research component of the program.
  • Support the Program Director and M&E Program Manager in quarterly program reviews.
  • Contribute to documenting of learning related to all cross-cutting themes of the programs to further encourage the mainstreaming of gender/equality, protection, disaster risk reduction, conflict, HIV and environment activities.
  • Produce and improve existing program maps and visualizations for the better comprehension of our intervention zones.

Communication and Advocacy

  • Assist the Communication and advocacy Manager and program staff in communication initiatives through the development of a Concern Chad Advocacy approach and the documentation of relevant aspects of our program work including organising photos and video while ensuring compliance with the Dochas Code of Conduct on Images & Messages and GDPR regulation via the Fair Processing Notification process.


  • Support the Program Director and Country Director in maintaining a donor database and a database of potential national partners.
  • Represent Concern at various fora including the weekly Humanitarian Forum and national
  • Clusters
  • Be aware of, understand and comply with all of Concern’s policies and procedures (Code of Conduct and Associated Policies, Whistleblowing policy, Anti-fraud policy, finance, logistics, HR, security management etc.).
  • Support program teams in the reinforcement of the Concern Code of Conduct and Associated policies, as well as the participation of women in program activities. Undertake other related duties as may reasonably be required by the line manager
  • Support the translation in French of key working documents.

Expériences / Formation

Your skills and experience will include:

Education, Qualifications & Experience Required:

  • Relevant University Level Degree in Humanitarian Assistance, Development Management or other relevant discipline.
  • Experience of grants management (e.g. with institutional humanitarian and development donors).
  • Good knowledge of Program Cycle Management.
  • Good understanding of donor rules and regulations
  • Demonstrated documentation skills
  • Previous experience, at least 1 year, with an international NGO and with similar responsibilities.

Special Skills, Aptitude or Personality Requirements:

  • Excellent English writing and communication skills with substantial previous experience of research, documentation and/or report writing.
  • Fluency in written and spoken French.
  • Ability to manage multiple job tasks, organize and prioritize workloads taking initiative when necessary.
  • Ability to work on own initiative and as part of a multi-cultural and multi-disciplinary team.
  • Ability to cope with stress and work under pressure; often to strict deadlines.
  • Self-motivated, proactive.


Education, Qualifications & Experience Required:

  • Knowledge of Arabic.
  • Experience of working in Sub-Saharan Africa (or elsewhere under similar conditions) would be an advantage.
  • Knowledge of key donors (e.g. DFID, Irish Aid, ECHO, EU, UN).
  • Understanding or knowledge of equality and accountability initiatives and standards (i.e. CHS, Sphere, etc.…)

Any Other Special Requirements:

  • Good knowledge and competence of computer applications such as Microsoft Office
  • Good team player, flexible and capable of working with a multinational country team, politically and culturally sensitive
  • Women candidates are encouraged to apply


Indémnité annuelle de €11,063

Personne contact

To apply: CVs should be submitted through our website at by closing date. Due to the urgency of this position we may offer this post before the closing date.

Concern is an equal opportunity employer and welcome applications from all section of the community

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