Ca Global recruits 01 Customer Support Engineer

Customer Support Engineer

Nigeria, Lagos

Customer Support Engineer (Aviation / Aeronautical Engineer / B1 License / B2 License) – Nigeria

Reference Number: FDS

Job Description:

The Services & Support (VSS) business unit of a leading Commercial Aviation company is seeking a new team member, to act as first level of interaction between them and the aircraft operators in Nigeria.

Responsibilities:

Technical vocal point / interface of internal and external Customer

Providers customer with engineering, technical advice, applicable service solutions and determine corrective actions to be implemented as well as training respecting within airworthiness and aviation regulations

Translates Customer needs and concerns into the companies organizational / process language

Monitors, follows-up and provides answers and solutions to Customer issues. Understands the Customer needs representing the whole of the company to the customer and acting at the customer advocate internally

Ensures a regular communication with the Customer organization, to maintain a respectful relationship

Provides support to the customer pre-delivery / EIS

Organizes and coordinates “working party” / “retrofit”

Ensures continuous improvement of the policies and processes

Regularly informs his superior about issues and developments

Contributes to the optimization of work processes in his areas of activities

Requirements: Qualification and Skill

Aeronautical engineer degree or equivalent

Minimum 4 to 10 years of experience in the aviation Customer Support or airline industry (maintenance, engineering)

Has ideally some knowledge of the companies products and their components, has a balance between technical and commercial subjects, is able to use technical publications and documents

Have an EASA part 66 B1 license and/or B2 license

Experience in the line maintenance and/or Maintenance Control Centre

Superior communication skills and ability to successfully liaise at all levels of the organization as well as with external parties

Available to travel at short notice, conduct international missions and considers working overseas an alternative for future career growth

Fluent in English, both written and spoken, is a must (Other languages would be an advantage)

Fabio Da Silva Faria

Recruitment Consultant

CA Finance

If you wish to apply for the position please send your CV to Fabio at fdasilvafaria@caglobalint.com

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