Burn Manufacturing recrute 01 Chef d’équipe du service à la clientèle
About the role
BURN is looking for an exceptional, efficient Customer Service Team leader to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales, and client relationship management.
Duties and Responsibilities
- Managing the day-to-day activities of the team (Inbound & Outbound),
- Communicating the team’s daily, weekly, and monthly objectives.
- Coaching and developing team.
- Driving, monitoring, and overseeing teams’ performance.
- Training team members on sales verification, after-sales service, digital care, and customer experience processes.
- Prepare daily, weekly, and monthly reports.
- Motivate the team to ensure optimized productivity.
- Resolve conflict within the team.
- Monitoring and supporting agents through all Carbon activities and audits.
- Monitoring the quality of calls and giving feedback for improved processes and ensuring the integrity of data.
- Identify and address Issues on the go.
- Ensure adherence to shift schedule to eliminate the accumulation of backlogs on sales verification.
- Attending to call transfers and escalations while supporting agents through difficult calls.
- Manage team average handle time.
- Serve as a conduit between the call center management and agents.
Skills and Experience
- Excellent verbal communication and interpersonal skills
- Highly organized, punctual, and professional
- Proactive attitude and takes initiative to problem solve.
- Experience in customer-facing tasks (customer care, Call center, etc.)
- Proficient computer skills. Good in MS word, Excel, and PPT.
- Working knowledge & experience in using Ms. Excel for data analysis and reporting.
- Ability to work in a fast-paced environment and multitask.
- Experience in a leadership role and/or organizing events.
- Analytical Skill.
- Leadership and managerial skills.
- Knowledge of BURN products
Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
Pour postuler, veuillez cliquer sur ce lien : burnmanufacturing.applytojob.com.