Ethiopie

British Council recruits 01 Customer Service Manager /Registrar

British Council recruits 01 Customer Service Manager /Registrar

We are offering an exciting opportunity for an experienced Customer Service professional to join our team here at British Council Ethiopia to fill the role of Customer Service Manager/Registrar.

The role:

Customer Service Manager /Registrar – Ethiopia

We are looking for someone with experience serving customers, sales, financial management and coaching and developing people, to ensure the Ethiopia Customer Service (CS) team meets and exceeds the sales and service targets and KPIs as set by the British Council and that high-quality Teaching Centre (TC) finance and administration services are delivered to customers and clients.

The successful candidate will have a solid command of English and demonstrate excellent interpersonal skills that will motivate the SCM team and to foster good team spirit, delivering high quality, efficient and integrated customer service experience.

The role holder will work closely with Head Customer Management SSA, Head Marketing Sales and Customer Management, Business Leads to share best practice and standards.

The person will manage a sales and customer service team to meet stretching business targets

He/she will support the development and delivery of marketing plans working alongside marketing colleagues and business leads

Drive the Sales and Customer Service teams to work hand-in-hand to deliver excellent customer experience to all new and existing customers

WHAT WE ARE LOOKING FOR

You must have at least three years working in a reputable in sales and customer management environment of education or services related field.
You should also have education up to tertiary level at any disciplines and speak fluent English.
Experience handling customers and enquiries in a service environment and providing service within quality standards.
Proactive with high level of accuracy and attention to detail.
You should be highly organized and deadline-oriented abilities as well as be proactive with high level of accuracy and attention to detail.
You should have experience in managing/supervising a group of people to achieve a specific purpose
Data analysis is a must as the role is required to run reports with regular analysis of information.

Essential qualifications:

·        Undergraduate Degree (preferably in business related subject)

·        At least three years working in a reputable customer service environment in a similar role

·        Experience of financial management

 

NEXT STEPS

Please refer to the role profile for more information on the role responsibilities/ accountabilities and person specification, by clicking on the links for relevant document to support your application:

Role Profile CSM-Registra.pdf
British Council Behaviours.pdf

British Council Core Skills.pdf

 

This is an interesting, absorbing role where you can work to support us building awareness of the British Council in delivering to the needs of our customers.

Note that you should only fill out the application after thoroughly reading through the ROLE PROFILE & GUIDANCE NOTES.

Closing date for applications is 20 June 2019 (23:59 UK time)

ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behaviour is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters – everywhere in the world. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.

 

Our Equality Commitment:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks.

Apply

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