BLS International recruits 01 HR Lead Africa

BLS International recruits 01 HR Lead Africa

Travel and Tourism, Visa Processing

A Submission Officer’s job description generally involves managing the visa application process, ensuring accurate documentation, and providing excellent customer service. This includes handling applicant queries, maintaining application data, and adhering to standard operating procedures. They also play a crucial role in data entry, document scrutiny, and cash handling within a Visa Application Centre (VAC).

Key Responsibilities

• Document Scrutiny & Verification: Ensuring all required documents are complete and accurate, verifying authenticity of passports and supporting documents.
• Data Entry & Record Keeping: Inputting applicant information into the agency’s database, tracking application progress, and maintaining accurate records.
• Customer Service: Communicating with applicants, providing status updates, answering questions, and handling customer queries in person, by email, or phone.
• Application Processing: Processing applications, including digitalization of documents and scanning/uploading documentation.
• Cash Handling: Handling cash and bank-related transactions as assigned.
• Compliance: Adhering to Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
• Error Monitoring & Control: Monitoring, tracking, and reducing errors within acceptable limits.
• Quality Control: Conducting regular quality checks to identify incorrect or incomplete information and ensuring accuracy of visa applications.
• Handover of Documents: Ensuring proper administration and logistics of passport delivery to the consulate, applicant, or logistics company.
• Reporting: Preparing reports for day-to-day transactions.

Requirements

• Minimum: Pursuing Graduation (Minimum 12 years of Formal Education)
• Additional: Graduate or global equivalent
• 0 – 12 months of experience preferably in Travel and Tourism or Service industry
• Basic Knowledge of Computer skills
• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries and complaints
• Knowledge of local language
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

Send your resume to : Bridget.Ebikenie@blsinternational.com