BIA Group recruits 01 Regional Quality Manager
Key Accountabilities
Quality Management
- Deploy QMS (Quality Management System) accross its regional clustered countries
- Manage & lead local Quality stakeholders (relay, officer) based in different countries (leadership, organization, coaching)
- Implement defined tools and softwares to perform quality activities
- Develop and maintain quality KPI & reporting for its cluster
- Establish adequate quality documentation (process, procedures, standards,..) in coordination with experts from central support teams and local management/staff. Publish and make available to employees the quality-related documents via intranet
- Implement DOS (Dealer Operational Standard) in its cluster
- Generate innovative and tailor-made ISO9001 guidelines/alternatives to local entities’requirements
- Drive all forms of audits (internal & external)
- Lead the Customer Care monitoring system (customer satisfaction, customer expectations, customer complaints).
- Develop a dynamic and implement actions in order to correct the observed deviations in a consistent way
KPI
- Customer Complaints (Nbr, Time)
- Non Conformity
- Customer Satisfaction
- ISO and DOS deployment
- Audits score (ISO/DOS)
- Projects completion (%)
Education & Qualification
- Master Degree
- Any qualification demonstrating polyvalence and multipotentialities
- 5-10 years’ experience in Management positions
- + 5 years in team management
- Experience in working in different departments, including field positions
Soft Skills (Competencies Dictionary)
- Team Work
- Influence & Persuasion (Top and low-level)
- Result orientation Communication skills
- Initiative & Pro Activity (opened minded to detect and propose improvement)
Technical Skills (Job related)
- Experience with ISO 9000/1 and external audits
- Internal audit, process analysis, improvement plans
- Customer satisfaction
- Polyvalence – wide and multi Knowledge on every department expertise
If interested, please send your resume and cover letter.
Closing date : 24 February 2022.Postuler