APM Terminals recruits 01 Area Learning & Development Lead
APM Terminals
Mombasa, Kenya
Transports et logistique
Area Learning & Development Lead
KE – Mombasa
Opportunité
This role is responsible for Knowledge Management and Development in Area Customer Experience (CX). Supports the Area Head of CX and Area Continuous Improvement manager on creating highly skilled organization by developing a clear competency development roadmap, executing trainings and following up Maersk coaching and assessment framework. Work closely with key stakeholders across Center, Regions and other Areas to provide necessary training and onboarding programs to Area CX team
Key responsibilities
Assessing current capabilities and key training requirements in Area CX
Identifying existing skill gaps and develop a roadmap with a timeline to address those gaps
Facilitating and following up onboarding programs for new joiners
Delivering global training for Area CX as Area trainer
Supporting team level/business specific competency building initiatives together with team/business experts
Engaging with stakeholders to develop and deliver key trainings
Fostering learning culture and generate excitement for Knowledge management and development vision and strategy
Utilizing CX communication channels (e.g. Yammer) and being responsible for key messaging, updates and driving focus on knowledge management and development of CX teams
Required experience & skills
3+ years’ experience in commercial role, preferably in Customer Experience
High level of understanding of business, product, and interaction between CX and other commercial functions
Curiosity to understand customer needs, global trade, local and international market landscape, and how these interact.
Strong written and verbal communication skills
Experience in Training and/or Communication role is preferred
Experience in education content creation is preferred
Passion for learning and coaching and how the development of capabilities supports improved business results.
Change management skills to ensure high levels of program participation and adoption
Awareness or interest in employee development practices and adult learning techniques
Creativity to support development of innovation learning solutions
Personal Characteristics
Resilient team player who is goal oriented and demonstrates a high level of commitment
Open minded to challenge the status quo
Has high cultural awareness.
Has ability to deal with ambiguity and communicate clearly with people at all levels
A self-starter
Informations supplémentaires
Ref. R29418
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere POSTULER