It Assistant H/F TEMPORAIRE
AMD CORPORATE is recruiting for one of these clients an It Assistant.
Education and experience requirements
• 3 years university degree (BAC+3) in Computer Science or related areas;
• At least 3 years’ experience in IT services; providing end users and infrastructure support,
Basic required skills
Helpdesk/user support
• Familiarity with IT helpdesk service processes;
• Provides technical support to office staff and visiting missions;
• Installs, configures, and supports standard hardware and software, including desktops, laptops, mobile devices, and printers;
• Basic ability to determine and evaluate possible solutions to IT operational activities;
• Having the ability to analyze information and draw accurate conclusions;
• Showing an understanding of other people’s concerns, motives, feelings, strengths, and limitations
• Managing effectively under normal work stress environment;
• Staying focus and availability to follow up on cases till resolution.
• Strong problem-solving skills: ability to clearly define and communicate steps to solve a defined problem.
Training
Organize client training and outreach activities, such as IT Expos; group training and one-on-one.
Video conferencing
• Deep knowledge on Video Conference including equipment installation, and troubleshooting issue that might arise during a session.
• Support conferencing and collaboration tools, such as Cisco WebEx and Jabber;
• Facilitate preparation for video conferences and the IT components of events;
Network and infrastructure
• Strong knowledge on networking and ability to ensure the efficient operation of the network;
• Ability to observe and report on network and connectivity issues to central product/service teams;
• First level troubleshooting of network related issues.
Asset management
• Deep knowledge of asset management principles, including asset life cycle and inventory management;
• Advanced level in Microsoft Excel
• Hardware repair facilitation with vendors;
• Ability to produce comprehensible reports on assets status;
Communication/ team work
• Expressing thoughts and ideas effectively in oral and written communications in English;
• Has ability to work cooperatively and collaboratively in a virtual team environment;
• Regularly and actively participate in team meetings;
• Share views and experience with the wider team.
Business and client oriented
• Working with technical material and translates material into layperson’s terms;
• Observe and understand business processes in order to provide higher quality technical service to clients;
• Maintain professional and collaborative relation with clients ensuring their cases are solved to their satisfaction.
• Ability to communicate clearly with clients.