ACTED recrute 01 Country Representative

ACTED recrute 01 Country Representative – Yerevan



Since 1993, as an international non-governmental organization, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential.

ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential.

We go the last mile: ACTED’s mission is to save lives and support people in meeting their needs in hard to reach areas. With a team of 4,600 national staff 400 international staff, ACTED is active in 37 countries and implements more than 500 projects a year reaching over 14 million beneficiaries.

ACTED Armenia

Since September 27th, widespread military confrontations in the disputed enclave of Nagorno Karabakh (population 150,000) has killed dozens of civilians, injured several 100s, damaged critical civilian infrastructure and displaced residents of cities directly affected by shelling and military activities. Despite 3 cease-fires brokered under international auspices, fighting has only stopped for short periods, forcing people to flee their homes. Reportedly, up to 75,000 people have spontaneously arrived in Armenia. In this context, and to meet the needs of conflict-affected populations, ACTED has started first needs assessment the first week of October and is working directly with local organizations already providing relief to displaced people.

Targeting displaced people living both in collective facilities and in host families, the following priorities were identified:

  • Provision of critical hygiene supplies and masks/personal protection equipment (PPE) to reduce vulnerability to Covid-19.
  • Winterization assistance to meet fuel, clothes or and/heating bills/needs.
  • Psychological support services
  • Covid-19 public information and awareness campaigns

To ensure the presence of ACTED in country, launch operations and set-up the in-country structure, ACTED is looking for a Country Representative based in Yerevan.

You will be in charge of

1. Positioning and Fund Raising

1.1. Context analysis: Ensure ACTED has an up-to-date understanding of the country’s socio-economic situation, (donor) trends, needs and gaps, and who does what and where (3W)

1.2. Strategy development and roll out: Take a lead role in developing and reviewing programme strategies and identifying strategic opportunities for expanding ACTED’s work in the country, and in particular

  • Identify new opportunities and new sectors of intervention;
  • Consolidate and stabilizate programming;
  • Review the geographic and thematic footprint;
  • Ensure activities are relevant and meeting country/beneficiary needs;
  • Identify ACTED added-value;
  • Ensure humanitarian principals are adhered to;
  • Identify new donors, private sector partners, national and international NGOs, think tanks, academia, etc. to work with based on complementarity and added value;
  • Formalize a country strategy in alignment with global/regional strategy.

1.3. Networking, positioning and general representation:

  • Establish, maintain and improve active relationships with donors
  • Establish, maintain and improve active and regular working relationships with other NGOs, UN agencies, clusters, working groups, Alliance2015, consortia and academia
  • Establish, maintain, and improve active and regular working relationships with host government authorities and where necessary non-state actors
  • Ensure ACTED is represented in key clusters, working groups, HCT and (I)NGO coordination bodies

1.4. Donor relationship and Proposal development

  • Decide on and trigger the necessary assessment(s) to ensure proposals are relevant
  • Oversee project proposal conceptualisation (problem statement, logframe) within the framework of the country, regional and global strategy and validate proposals before submission to HQ Grant Management Unit
  • Oversee budget design
  • Advise Project Development Department on specific donor approach/regulations;
  • Negotiate proposal and/or contracts with donors

1.5. Advocacy: (Co-)produce issue papers, advocacy notes, press releases on relevant humanitarian and development issues

1.6. Communications: Oversee and ensure timely emission of external communication tools/pieces on pertinent programming, approaches, critical issues etc.

1.7. Promotion of ACTED sisters organisations: Keep abreast with and contribute to ACTED’s global initiatives and global trends, in particular Impact (REACH, Agora), Convergences and Oxus, integrate them into the country strategy and make linkages with relevant focal points (HQ/regional/national as relevant)

2. Management and Internal Coordination

2.1. Staff Management

  • Ensure that Heads of Departments understand and are able to perform their roles and responsibilities related to country operations and links with HQ
  • Promote team building, productivity and staff welfare
  • Mentor and support the team to build capacities, and improve efficiency and performance, and follow career management, and links with HQ
  • Management of interpersonal conflicts (internal and external)

2.2. Internal Coordination

  • Facilitate interdepartmental communication and information sharing for a positive working environment
  • Ensure implementation of ACTED coordination mechanisms (WAM, MCM, MMR, MAR, FLATS meeting, etc.)

2.3. Conflict/Crisis Management

  • Ensure linkages between HQ crisis support (psychologist, HR) and staff in the field
  • Establishment and training of country crisis team
  • Oversee the effective roll out of crisis related policies and processes

3. Project Implementation Follow-up

3.1. Project Implementation Tracking

  • Ensure timely organization of project kick-off and close-out meetings
  • Provide ad-hoc support to project implementation through trouble shooting and eliminating blocking points
  • Monitor output achievement, cash burn rates and ensure a time completion of projects through review of PMFs, BFUs and project reports

3.2. Grant Management: Ensure that contractual obligations are met in terms of deliverables as well as narrative and financial reporting requirements

3.3. Project Quality Control:

  • Ensure the development and application of a practical field based M&E system/plan for each project
  • Conduct field visits to project sites for monitoring, quality control and program staff mentoring and coaching
  • Lead on internal and external program/project evaluations as necessary and ensure the execution of baseline, periodic, and final evaluations as necessary
  • Ensure beneficiary feedback mechanisms are in place
  • Ensure learning by the country program from relevant best practice internally and externally both nationally and globally and make learning available for other programs

3.4. Partner Management

  • Ensure that every partnership is formed based on an assessment of complementarity and added value and is designed and managed so that the partnership furthers achievement of ACTED’s country, regional and global strategy
  • Analyze potential partners using documented selection methods and ensure that all partners comply with ACTED and donor requirements and regulations

4. FLATS Management

4.1. Finance Management

  • Anticipate financial risks and gaps in funding
  • Mitigate risks/consequences of cash shortages
  • Control project budgets to avoid under/over spending
  • Ensure accurate and timely financial reporting,
  • Ensure accurate budget forecasting and efficient cash flow management
  • Open where possible discussion on payment conditions with donors to ensure cash pooling at HQ
  • Ensure HQ cash advances are minimized and donor debt is closely followed up
  • Ensure timely and accurate finance TITANIC reporting

4.2. Logistics & IT Management

  • Ensure timely procurement and adherence to rules of origin and nationality
  • Ensure quality supply management
  • Ensure proper asset management, and define and enforce asset investment policy,
  • Ensure proper stock management
  • Ensure proper IT systems, data back-up and protection from malware
  • Ensure sufficient and reliable means of communication
  • Ensure timely and accurate logistics TITANIC/IT reportings

4.3. Administration and HR Management

  • Ensure transparent and timely recruitment of national staff and contribute to international staff recruitment upon HQ identification
  • Proactively adapt the staffing structure to needs and funding
  • Ensure a national staff competitive salary grid in line with available funding
  • Ensure regular performance appraisal and career management follow up.
  • Ensure timely and accurate HR TITANIC reporting
  • Ensure timely exit forms
  • Ensure proper follow up of personal folders

4.4. External Audit Follow-up

  • Ensure recommendations from external audits are followed-up
  • Oversee the preparation of external audits in close collaboration with the HQ

4.5. Transparency/Compliance Management

  • Minimize risk of fraud and corruption by ensuring adherence to ACTED FLATS procedures
  • Manage fraud cases and links with HQ
  • Ensure that staff is aware of ACTED’s transparency and whistle blowing policy
  • Ensure timely & accurate TITANIC reporting

4.6. Security Management

  • Analyse the security context and define, analyse and evaluate risks
  • Manage serious security incidents and crises and links with HQ
  • Engage with relevant key stakeholders to ensure access and support of interventions
  • Address security and safety risks by developing proper standard operating procedures
  • Ensure the offices and houses conform to recommended security, health and safety standards
  • Ensure all staff adhere to security procedures
  • Ensure security incidents are promptly reported
  • Ensure timely and accurate security TITANIC reporting

4.7. Legal and Registration Follow-up

  • Ensure ACTED maintains a valid registration in country at all times where possible
  • Follow-up litigation cases and links with HQ
  • Ensure compliance with country rules and regulations

Experience / Training

  • Master Level education in a relevant field such as International Relations or Development
  • Extensive project management experience (management, planning, staff development and training skills) in emergency and/or development programmes
  • At least four years of previous work experience in a high management position
  • Proven capabilities in leadership and management required
  • Excellent skills in written and spoken English
  • Strong negotiation and interpersonal skills, and flexibility in cultural and organizational terms
  • Knowledge of local language and/or regional experience is an asset
  • Ability to work well and punctually under pressure


  • Salary defined by the ACTED salary grid depending on education level, expertise, security level and experience
  • Living allowance of 300 USD
  • Lodging and food provided in the ACTED Guesthouse / or housing allowance (depending on the contract lenght and country of assignement)
  • Flight tickets in and out + Visa taken in charge by ACTED
  • Provision of medical and repatriation insurances

How to apply

Send your application by Email (jobs@acted.org) under Ref: CR/ARM

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