Ria Money Transfer recrute 01 Responsable des opérations numériques
Digital Operations Manager
Senegal
Job description
- Develop, implement, and improve operational processes for the digital wallet business to improve efficiency and manage costs.
- Work closely with Sales and distribution team to ensure operations from customers, network (agent/merchants) are working smoothly.
- Guarantee with your team the well performances of network operations including funding/refunding, manage the services operations from 3rd party partners, reconciliations, settlement.
- Work directly with business teams to identify operational pain points and provide workable solutions.
- Align compliance, legal, finance and other departments for key processes to manage overall digital wallet operations.
- Ensure high levels of quality and customer experience through designing efficient support processes and procedures.
- Provide oversight of digital wallet operations and act as a point of escalation for the team and its stakeholders.
- Minimize operational losses and failures by taking proactive measures to response to matters arising; identify and manage forward looking risks within the digital wallet operations.
- Develop a digital wallet training plan to enhance staff knowledge of the product.
- Creating reports detailing operational status, performance metrics, and identifying trends that may impact future performances
Responsibilities
- Develop, implement, and improve operational processes for the digital wallet business to improve efficiency and manage costs.
- Work closely with Sales and distribution team to ensure operations from customers, network (agent/merchants) are working smoothly.
- Guarantee with your team the well performances of network operations including funding/refunding, manage the services operations from 3rd party partners, reconciliations, settlement.
- Work directly with business teams to identify operational pain points and provide workable solutions.
- Align compliance, legal, finance and other departments for key processes to manage overall digital wallet operations.
- Ensure high levels of quality and customer experience through designing efficient support processes and procedures.
- Provide oversight of digital wallet operations and act as a point of escalation for the team and its stakeholders.
- Minimize operational losses and failures by taking proactive measures to response to matters arising; identify and manage forward looking risks within the digital wallet operations.
- Develop a digital wallet training plan to enhance staff knowledge of the product.
- Creating reports detailing operational status, performance metrics, and identifying trends that may impact future performances
Qualifications
- Bachelors /Masters degress with major in business administration.
- 4-5 years of Experience managing E-wallet operations. (multiple markets is a plus)
- Advanced Excel & Powerpoint Skills
- Have experience with tools like Amplitude, Segment, Iterable, etc. is a great plus.
- Inquisitive and a critical thinker
- Strong communication skills
- Ability to take initiatives & be the first to recognize a need for change – and proactively work towards implementing that change
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