Wartsila recrute 01 Expert, Technical Service – Mechanical

Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 74 GW of power plant capacity and more than 80 energy storage systems in 180 countries around the world?In this fast-changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services – together. Want to join the ride?Technical Services is one of the most important technical knowledge centers within the service organization in Wärtsilä, supporting internal and external stakeholders during the life cycle of products and solutions delivered or serviced by Wärtsilä.We are now looking for a Technical Expert (Mechanical) to strengthen our Technical Service AFEU team, expertise and capacity in the 4-Stroke products and related ancillary systems in AFEU (Africa-Europe). The location for this position is in Dakar, Senegal.As a Technical Expert in Wartsila Technical Services, you will find yourself in the technical heart of exiting world of Energy and Marine industry. You will report to Area Manager, Technical Services AFEU.Your role and responsibilities

Technical expert gives technical support and provide information for 4S engine system and related ancillaries.Technical expert safeguard reliable operations for Wärtsilä Customers by providing technical support during the life cycle of 4S engines and solutions delivered or serviced by Wärtsilä.The Role works is also maintaining, developing, and making available technical knowledge & expertise in the AFEU region, in an efficient way. Analysing field experience, feedback and processing this information into facts and knowledge to enable 4S engine improvement and secure customer satisfaction are other important parts of the technical expert activity.Review related reports, technical support, knowledge management, assisting our key customers having a fast & efficient trouble shooting support diagnosis, RCA, reporting, on multiply and complex issues, specific expertise mission.Remote troubleshooting and remote operation support for 4-stroke installations.Technical consulting and supporting of customer and internal stakeholder.Analysis and evaluation of engine performance data.On site advanced troubleshooting, diagnosis and RCA .Supporting the internal sales organization.Preparation and holding of presentations and training courses.Provide technical support to both our customers and internally to Service Sales, Field Service , etc.Participate in introducing new products, testing and follow-up of the products.Collaborate with the Technical Service Organization, with the teams within Technical Service.Closely cooperate with TS teams , Global TS , operation support team, to enable efficient and world-class support.Participate in technical problem solving in connection with warranty follow-up.Internal Product Training / Update.Report events to the product factories.Stay updated on new product, bulletins, field test, etc.Provide input for the product improvement process, Service Bulletins, TS documentationsTravel activity is expected, being available 24/7 for job mobilization ASAP on site.Perform and participate in Root Cause Analysis accordingly, even on multiple/complex issues: mechanical, electrical, auxiliaries, having system overview.Ensure a fast response with quick delivery of a Technical Service report.Provide auditing services.Support the TS back-office activities.Ensure customer satisfaction by providing high quality and on-time support.Primarily be responsible for handling Technical Requests received from customers and internal.Perform expert technical field investigations and screening of field service reporting.

Why you and usWe at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.How to applyContact & next stepsSubmit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.In case of any questions, reach out our Regional Talent Acquisition Team at careers@wartsila.comLast application date: [[8/02/2024]]At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.This is WärtsiläWärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com.