Oversee performance of the assigned regional portfolio with special attention to compliance with volunteer mobilization targets, timely and quality delivery of outputs and accuracy and quality of reporting;

Advise senior management on critical and emerging issues including progress/response to evaluations and audit interventions relevant to the region as well as coordinate and consolidate regional inputs for developing briefing documents for senior management meetings and missions;
Ensure quality and accuracy of comprehensive UN Volunteer data, including analysis of political and socio-economic issues and trends;

In partnership with the Programme Specialist/Analyst, Volunteer Advisory Services, support the negotiations of volunteer infrastructure engagements with relevant counterparts and the delivery of volunteer advisory services;

Supervise the assigned UNV Field Units, for forecasting and demand generation, monitoring of assignments and contract extension negotiation (securing funding), mediation in complex volunteer management cases and compliance with workplans and delegated authority;

Serve as the supervisor to the Online Volunteering (OV) programme associate and in that capacity provide guidance on the design and implementation of the regional OV strategy.

Partnerships building, external relations and coordination

Support Programme Analysts, UNV to develop, strengthen and monitor relationships with the UN partners as well as with VSOs, CSOs, NGOs, universities, community organizations and other partners;

Develop and sustain ways of working in countries without UNV Field Units to support volunteer mobilization;

Facilitate the mainstreaming of on-line volunteers by setting regional and country level targets, monitoring and reporting on results achieved;

Support Programme Analysts, UNV or otherwise initiate new resource mobilization opportunities and strengthening positioning with donors, private sector and foundations;

In coordination with the New York Office, assist the Manager, Regional Office in building partnerships with UN organizations including peace keeping mission offices, regional entities and field-based organizations to identify opportunities and promote UNV and volunteer mobilization;

Represent UNV, upon delegation, in relevant fora and inter-agency meetings and events including in countries with no field representation to seize opportunities for volunteer mobilization;
Participate in the development and inclusion of volunteer solutions in crisis response coordination mechanisms with UN partners and other stakeholders;

Plan, negotiate, and monitor partnership and financing agreements and action plans and budgets with existing or new partners;

In coordination with relevant headquarters units, provide advisory support for the dissemination of UNV ‘s global agenda and mandate to stakeholders of special relevance in the region.

Management and quality assurance, including knowledge and innovation

Provide support to the Regional Manager in the establishment in the RO workplan and RO budget especially in the decision making process in case a change of course if required;

Supervise assigned portfolio team, establish workplans and monitor performance, including the portfolio Field Units, as well as the UNV Programme Managers in the UN Missions;

Provide guidance on all aspects of volunteer management;
Ensure strategic use and implementation of all UN Volunteer modalities, including on-line volunteering;

Ensure quality of Descriptions of Assignments in line with corporate policies and parameters guiding the recruitment of volunteers;

Demonstrate leadership in embracing and implementing Digital Transformation processes that will be introduced in the organization in 2020 and beyond;

Provide guidance to Field Units on volunteer solutions; communication, advocacy and outreach to UN partners and other stakeholders, and on results based management;

Maintain regional oversight of the recruitment process for efficient volunteer management that meets established recruitment performance indicators, including identification of challenges;
Ensure responses to critical incidents are processed in a timely and proper manner; support effective crisis management practice in the field; document lessons learned;

Contribute to the review of knowledge products development in close coordination with the Volunteer Advisory Services Section through information and data retrieved from country and regional analysis, targeted interventions in crisis countries and lessons learned exercises;

Ensure knowledge is documented, systematized and fed back into volunteer opportunities through contributing to knowledge networks;

Based on UNV requirements and priorities, organize learning plans and capacity building events (e.g. regional and local meetings, conferences, workshops, etc.);

Design new and innovative volunteer solutions to support UN partners in response to contexts of protracted crisis;
Serve as the RO focal point for Volunteer Services Centre in ensuring lessons are drawn from the implementation of (new) Conditions of Service and SOPs, (new) Volunteer Management systems and other experiences to make the business model as efficient as possible.

Core competencies

Innovation

Ability to make new and useful ideas work
Leadership

Ability to persuade others to follow
People Management

Ability to improve performance and satisfaction
Communication

Ability to listen, adapt, persuade and transform
Delivery

Ability to get things done while exercising good judgement
Technical/functional competencies

Sustainable Development

Knowledge of sustainable development concepts, principles and issues and the ability to apply to strategic and/or practical situations, covering the economic, social and environmental dimensions
Peacebuilding and Reconciliation

Ability to support peace processes to facilitate recovery and development
Development Planning and Monitoring

Ability to develop business and planning processes at the national and local level and the ability to apply to strategic and/or practical situations
Relationship Management

Ability to engage and foster strategic partnerships with other parties, inter-agency coordination and forge productive working relationships
Results-based Management

Ability to manage programmes and projects with a strategy aimed at improved performance and demonstrable results
Project Management

Ability to plan, organize, motivate, and control resources, procedures and protocols to achieve specific goals
Knowledge Management

Ability to capture, develop, share and effectively use information and knowledge

Education

Master’s degree in social sciences, political science, public or business administration, economics or related fields.
Experience

7 years of relevant professional experience in managing and implementing development programmes at headquarters and/or in the field, of which 3-4 years of experience should be in an international organization, preferably in the UN;

Experience in managing volunteer programmes and/or in a development context involving volunteers is highly desirable;
Familiarity with the UN peace-keeping and political missions operating environment is an asset.

Language requirements

Fluency in English and French;
Proficiency in another official UN language is an asset.
Other

Openness to embrace Digital Transformation.