Job Description:

The position will involve but is not limited to the following areas of responsibility:

Diagnose and resolve day to day technical issues
Escalate IT issues to Regional/global IT Infrastructure Management where necessary
Responsible for managing Inventory and champion stock control.
Provide remote support to users in other regions.
Undertake small to medium-sized IT projects as instructed by the Regional/global teams.
Provide End User and server support throughout Senegal and AFRICA region
Support and maintain Server, Network and Server room under instruction from global teams
Setting up and configuring new equipment in line with business expectations
Adhere and actively work to maintaining global IT standards
Provide effective basic user training and new user inductions,
Install and troubleshoot authorized software.
Ensuring security and upgrades are applied correctly and kept up to end user equipment.
Antivirus installation on all end User equipment
Responsible for logging and tracking warranty repairs
Reporting faults and maintaining records on server and site outages.
Completing internal user/desk moves including peripherals and printers.
Patching of network and phones
Ensuring neat and well maintained Desks, Meeting, patch and server rooms.
Ensure all IT equipment in meeting rooms are neat and functional state.
Complete daily site checks
Submit weekly reports to the Regional/global team
Requesting and tracking of IT purchases.
Providing basic support and troubleshooting on APC and related UPS/Cabinet Power equipment

Key Responsibilities:

The successful applicant is responsible for supporting and maintaining all IT-related hardware/software (Servers, Routers, Switches, Desktops/Laptops…etc.) as well as Supporting and assisting in the maintenance of all IT Infrastructure – Including but not limited to CCTV, UPS/Backup Power, Mobile Phones, Wireless devices installed onsite. The position provides exposure to a broad range of IT-related projects and activities working closely with Virtual and dynamic team.

Requirements:

Work Experience:

Information Systems
Education:

Master of Business Administration (MBA): Information Technology
Skills:

Able to communicate effectively with all levels of the organization, Proven expertise in integrating with Excel plug-ins, troubleshooting broken links, effectively working with vendor technical support.,
• Ability to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues.,
• Ability to travel extensively,
• Fluent in English (other languages will be a plus)

Languages:

English, French, Portuguese, Spanish