Wave Sénégal recrute 01 Superviseur des Comptes Marchands
We’re looking for a Merchant Account Supervisor who’s resourceful, determined, tenacious, diligent and excited about getting things done. You’ll be responsible for managing the roll-out of merchant products and supervising merchant activities throughout our field locations as we rapidly scale our business in Senegal.
In this role, you’ll:
- Support the merchant strategy in specific locations within Senegal and ensure activities align with quarterly objectives
- Support in growing our operational activities – figuring out how we grow our merchant customer base day after day
- Support in hiring, training and managing merchant team members
Tasks include:
- Onboarding merchants and ensuring they understand how to use the product
- Monitoring merchants portfolio and performances
- Contacting and visiting merchants regularly and especially when their volume of activity drops
- Processing merchants settlements and requests
- Talking to users — interview people about their needs and problems with regards to payment merchant and financial services
- Increasing update of the merchant product by Wave users
- Ensuring quality service for all users of Wave’s merchant product
- Reporting bugs detected to engineers
- Working closely with New accounts, Product, Growth, Support and Agent Management teams for merchant
- Coordinating with Marketing team the implementation of promotions, events and BTL activities at merchants
- Working on flexible hours, on weekends, evenings, and statutory holidays if required
- Writing daily notes about activities
Key details
- Location is within Senegal, region varies
- Work authorization in Senegal required
- This is a permanent contract with 2 months probation
- Fluent in French and Wolof
- Strong oral and written skills
- Previous experience conducting field-related merchant activities, including acquiring and onboarding merchants
- Previous experience supporting customer
- Proficiency with computer & android phones
You might be a good fit if you
- Are proficient in English
- Have a strong knowledge of merchant ecosystem
- Demonstrate tenacity and a willingness to go the distance to get something done
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination
- Are excessively detail oriented and seek to achieve excellence in everything you do
- Are client-oriented and have strong organizational and interpersonal skills
- Are a diplomatic speaker
- Have team work spirit
- Are self-motivating with a focus on self-improvement
Pour postuler à ce poste veuillez visiter www.wave.com.