Sealand recruits 01 Customer Experience Agent
Sealand
Cairo, Egypt
Transports et logistique
Customer Experience Agent
EgyptCairoLocalCustomerServiceLast application date: 15/11/2021
We offer you a unique opportunity to join Sealand -an established company within international shipping & logistics. You will be an essential part of the company and get a high degree of personal responsibility as you will have a direct impact on our Customers ́ Experience.We offer you a truly international environment and collaborate with colleagues and companies throughout the world.
We offer• An exciting job opportunity in an international, challenging business environment characterized by high pace and high diversity. You will focus on creating valuable relationships with our current and new customers.• International experience working for the world ́s shipping leader, in a dynamic, global industry.• Work with colleagues and clients across the world.• A role with direct impact on our customer.• A role where you are part of an evolved customer service concept, gain thorough knowledge & experience in customer service attitude in Business to Business.• A role in the backbone of Maersk, a perfect place to learn all processes.• A workplace with a learning environment –one of the Maersk values is “Our Employees”.• Personal and professional development.• Career development opportunities.• High pace work environment, with a high diversity of daily tasks.• A winning team, that is always looking for improvements
Key responsibilities• Take full responsibility and end-to-end ownership of customer shipments.• Act as a primary point of contact for customers and communicate proactively to keep customers informed of any issues.• Owns the customers shipment lifecycle and all issues related to this.• Facilitate the customers’ needs timely and resolve issues effective by engaging relevant internal stakeholders• Engage in constructive issue resolution. This includes dealing with escalations and complaints.• Address root causes and seek continuous improvements –constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.• Willingness of going the extra mile for the customer.• Thinking out of the box and with focus on providing solutions.• Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and drivers of success.• Actively work together with colleagues within and beyond functions and locations. •Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.• Display accountability for customer satisfaction by owning and managing customer facing activities.
We are looking for• Strong interpersonal and communication skills.• 2- 3 years experience in logistics and services.• Passion for Customer Service.• Pro-active person with a service oriented mindset.• Dedicated, decisive and result orientated with a can-do attitude.• Likes to get it right the first time and can look ahead to avoid issues from happening.• Able to work under pressure while keeping quality in focus.• Comfortable with Change Management and capable of delivering high quality before, during and after transformation.• Good process understanding and digital proficiency• Comfortable with working with multiple items at the same time whilst keeping quality in focus.• Well organized, efficient and effective.• An excellent team player, while also able to work independently• Good moral compass and ability to work within the Company’s values• Fluent in English and ArabicPOSTULER