Orange recrute 01 Manager, Ergonomics – CTC

Manager, Ergonomics – CTC

Ref : CEGY487 | 16 nov. 2020

Date limite de candidature : 16 déc. 2020

Orange Egypt – Smart Village – Egypte

Votre rôle

Identify the ergonomic tests needed for evaluating products and services simplicity based on business input

Manage User Tests end to end including: Pre-Test activities (customer recruitment, tools, usage scenarios, questionnaires, etc.)

Use ergonomics data collection tools that capture human interactions with products and services (i.e. Morale, facial expressions)

Analyze the data collected, writing the final report and summary synthesis regarding customer acceptance

Provide the decision makers with a simplicity score for each assessment (an indicator that gives a synthetic value of simplicity)

Present CTC user test findings to business stakeholders

Manage end to end Expert Reviews for new or existing products and services

Assess customer experience with product via the product experience KPI survey known as Pek

Manage Green Line end to end via: Analyzing the actual customer journey during the launch period for majors offers based on a day to day picture of the reality of the field operations.

React quickly to all customer or process issues signaled by Orange touch points (shops and calls centers).

Capitalize on best practices, good ideas and customers feed-back

Manage Focus Groups end to end including: organization of the focus group, preparation of the “animation guide”. Facilitation the focus group sessions, analysis of the content. Preparation and presentation of the final report

Manage FUT: finalize the FUT plan, define objectives, prepare all needed resources, coordinate cross departmental testing activities and preparation, consolidate findings and deliver recommendations affecting Mobinil’s strategic launches Go/No Go.

Evaluate the effectiveness of marketing and sales customer aids / communication (e.g. brochures, notices, manuals, user guides, sales tools, packaging, advertisement campaigns, direct marketing material)

Enhance CTC capabilities through identifying new tools and methodologies

Votre profil

Education

A BSc in Ergonomics recognized by the Institute of Ergonomics and Human Factors with a post graduation degree in a relevant area such as MSc or PhD by course or research

OR

A Post-graduate degree in cognitive psychology, design, sociology, anthropology, operational research can be helpful in case of graduates without relevant first degree.

Mastery of English and Arabic (spoken and written)

French will be a plus

Experience

Minimum 5 years of experience in Ergonomics or in a related function (ie. product design)

Compétences

Strong People skills – Works effectively with teams across the organization

Excellent communication skills (face-to-face, over the phone and written)

Customer centric and effective in communicating directly with customers

Capacity to quickly and deeply understand the meaning and benefit of various service/product offerings for the customer and business

A thirst to improve the way the organization serves the customer

Strong Project management skills – Gets things done successfully and on time

Multitasking capability – Is able to manage several activities concurrently

Flexible and Adaptable – Performs well in challenging environments

Strong Organizational navigation skills – Works around barriers without higher authority

Current knowledge of the telecommunication market and emerging technologies

Analytical mind, and ability to synthesize and articulate ideas

A strong desire for continuous learning and self improvement

Creativity: participate in the creation of new services, and new processes

Excellent software computer skills (e.g. Advanced MS Office, Morae)

Entité

Consumer Business Unit

Assessing and advising on how to enhance the customer’s journey related to existing and new products and services by applying friendly user test, usability test, expert reviews, focus groups, telephone surveys throughout the product life cycle.

Contrat

CDI