Orange recrute 01 Local Delivery Manager

Local Delivery Manager

Ref : 557103 | 06 févr. 2020

Date limite de candidature : 09 févr. 2020

18 Eglin Road, Johannesburg, Afrique du Sud – South Africa

Leaflet

Votre rôle

Change Management activities

Responsible of validating the order with the local customer in the local language by performing local site validation within the Provisioning system (SESAM) which includes contact with the local customer.

Responsible of the interactions and communication with the local customer

Release Management activities

Responsible for local access resource booking and allocation.

Responsible for the circuit ordering and for the circuit delivery management (follow up with carrier, notify ODM & Local Customer when delays are encountered or forecasted etc.)

Responsible for equipment ordering through the standard supply chain process. He requests staging and shipment in order to meet the target installation date.

Responsible of the installation or migration scheduling and must therefore ensure the readiness of all the required components for a successful installation/migration : circuit, equipment, final configuration, human resources ; LDM request Field Engineer dispatch and notifies all stakeholders of upcoming installation/migration, LDM must also book the relevant CRM resources

Responsible for regularly updating SESAM on the delivery status and if any potential delays affecting the expected target date, the LDM alerts the ODM/STM (and recommends a new target date based on changing facts).

Responsible for regularly updating the local customer on the status of the connection

Should apply backward scheduling to ensure timely coordination with customer provider and Orange Business Services resources.

Accountable on end to end order once order provisioning starts

Responsible for SESAM tools updates for his respective tasks and ensure others updates their tasks as well.

Fully accountable from order provision till order closure (Ready for Billing. Ready for service)

Accountable to raise partial billing once applicable

Accountable for order handover to operations

Ensure proper update as customer reports are based on those updates

Accountable on cessation after migration , to make sure cessation order raised and worked on

Votre profil

Demonstrate strong industry sector knowledge and understanding of business challenges

Have a strong knowledge of local carriers

Have a good knowledge of local regulatory constraints

Understand network architecture and components

Speak local language(s) as well as fluent English

Have very strong coordination and time management skills

Le plus de l’offre

Educational background

University Degree, preferable (Computer Networking, Business Management, Mass Communications or Political Sciences) or equivalent work experience

Other (Desirable): A degree or diploma and Project Management Institute (PMI) certification or equivalent

Professional Experience

2-5 years’ experience in IT / telecommunications

1-2 years’ experience in ISP / Telecommunication project management environment

2 years of customer facing position

Customer Service and Telecommunications experience, highly desirable

Entité

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Contrat

Regular