Orange recruits 01 Lead, Crisis Management

Lead, Crisis Management

Ref : CEGY330 | 22 juil. 2019

Date limite de candidature : 22 août 2019

Orange Telecom Egypt, Smart Village – Egypte

Leaflet

Votre rôle

Incident Handling:

Follow strictly CMC Incidents’ Notification and Escalation Matrix to send communications to the right recipients’ according to the established SLAs

Follow up with problem owners to ensure closing all the pending incidents as well as concluding the actions identified following major incidents

Review and updates CMC communication lists, Network SMS groups, Crisis Communication Guideline as well as all CMC documentations

Crisis Handling:

Schedule Crisis Conference Calls on Crisis Conference Bridge when needed

Manage the renewal of Crisis Communication Means (CMC Hotlines, Walkie-Talkie licenses and Satellite Phones on an annually-basis as well as the emerging issues)

Establish crisis testing (Call Out Tests)

Establish Events Preparedness Plans

Sends Bulk SMSs to employees whenever needed

Reporting & preparing:

Weekly and monthly reports

Post-incidents reports

Ad-hoc reports

Prepare CM monthly dashboard

Archive all the messages received by and/or sent from CMC hotline, and document the Log Book for all the incidents

Votre profil

Bachelor degree from a recognized university.

3-5 years of experience.

Compétences

Very good English both spoken and written.

Very good computer skills.

Very good communication skills.

Logical and analytical thinking.

Ability to handle stressful situations.

Multi-tasking capabilities.

Entité

Human Resources & Corporate Support

Contrat

CDI