Orange recruits 01 Critical Application Support Level 2 Engineer
Critical Application Support Level 2 Engineer
Ref : 554535 | 29 juil. 2019
Date limite de candidature : 27 oct. 2019
CityStars, Cairo, Égypte – Egypte
Leaflet
Life At Orange : la campagne
Votre rôle
Critical Application Support (CAS) delivers 2nd level application support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) or application hosting entities (IT Service Operation Data Centers Monitoring).
Within the CAS team, the scope of this job is to ensure the following tasks on a 24×7 basis (on-call basis):
Ensuring applications’ availability to meet the SLA target
Handle, diagnose and route in real-time incoming trouble tickets
Responsible for 2nd level technical support and escalation
Develop monitoring scripts to monitor applications, system performances and data availability
Produce monthly applications availability and data reports (Key Performance Indicators)
Assist in application maintenance operations to ensure service continuity
Communicate planned/unplanned outages to end users
Provide administration services on applications
Provide workarounds for major issues until permanent fix is delivered
Participate in the UAT testing for any bugs/new application features
Votre profil
Functional
Strong ability to work in a team
Excellent written and verbal communication skills
Time management
Technical
Due to the variety of the supported applications, the knowledge in one or more of the below domains is mandatory:
Operating system administration & scripting (Windows, Linux)
Database administration (Oracle, Sybase, SQL Server, MySQL)
Web Services (SOAP, REST)
Development using one of this list (Python ,Java, ASP.NET, C# ,PHP, react.js, node.js, angular.js, bootstrap)
Big Data platforms, pervious work on Hadoop or mongo DB
Mobile application development (Andriod and iOS)
Continuous delivery tools (Dockers, Kubernetees, Ansible )
Security protocols (ethical hacking is a plus)
Good experience in working in agile and devops is a plus
Good understanding of network protocols (CCNA is a plus)
ITIL foundation knowledge (certificate is a plus)
Educational background
B.Sc. in computer science or equivalent
Fluent in English, French is a plus
Professional Experience
2-5 Years work Experience in IT operation activities
Le plus de l’offre
Entité
Customer Marketing& Innovation
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Contrat
CDI