Systems and IT Administrator (Troubleshooting / ICT Policies / Hardware / Systems and Network Support) – Windhoek, Nambia

Windhoek, Namibia

Reference Number: AH00026

Job Description:

To assist the Business Solutions Manager South Africa in ensuring the stable operation of the in-house computer systems. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all software and hardware. Update and maintain database; ensuring the highest quality of data for respective internal customers and external customers. End user data quality should ensure that we sell profitably at all times.

Responsibilities:

Systems / Networks

Support the systems and technologies for hardware, software and networks as indicated by the IT Managed Services Provider

Network administration including user access, maintenance and support on an ongoing basis liaising with and following the practices of the IT Managed Services Provider

Provide user support, help desk function, troubleshooting and user/system issues logging all support through the call logging system managed by the IT Managed Services Provider

Local systems backups and troubleshooting

Ensure systems and network security & implementation of ICT policies as enforced by SA office

Systems development, testing, implementation and support (BI) aligned to the IT Managed Services Provider

Responsible for local ICT systems audit to ensure no threats posed by abuse of system

Install, configure and upgrade operating systems and software, according to Private Safaris standards

Troubleshoot problems with computer systems, hardware and software, e-mail, network and peripheral equipment problems; and make repairs and corrections where required, reporting to the IT Managed Services Provider

Act as a technical resource in assisting users to resolve problems with equipment and data; provide end-user support for all systems and programs logging through the call logging system.

Monitor the overall integrity of ICT system

Assist in user training for IT systems

Citrix end user troubleshooting,

Onsite troubleshooting with Paratus on connectivity and PABX.

Hardware

Install, move computers, printers, fax machines and other peripherals

General IT admin (Changing toner, getting quotes, documentation etc.)

Preparation of reports, documentation and asset register as agreed with the IT Managed Services Provider

Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pull cables and rewire or direct the rewiring of cables as required for new installations and office reconfiguration.

Day to day responsibility for the maintenance of the Windows PCs and peripheral equipment (such as printers, scanners, etc.) attached to the LAN. These responsibilities include the cleaning and alignment of printers and maintenance of stock consumables (toner and ink)

Assist with the planning, design, research and acquisition of new or upgraded hardware and software systems

Tourplan

  Load data into Tourplan database and assist to ensure that data in Tourplan is accurate and integral.

Load contracted and non-contracted services into the database

Update the database regularly and improve data quality

Assist with database queries

Understanding of rate and data concepts – rack, net, profit

Assist with support and training for database users

Requirements: Qualification and Skill

Matric

Tertiary Qualification in Information Technology preferably BA COMP.SCI. or BA I.T.

Experience with Citrix

4 years’ experience in a Similar Role

Benefits and Contractual information:

Market Related Salary

If you wish to apply for the position, please send your CV to Andrea Haylett at ahaylett@caglobalint.com

Please visit www.banking-recruitment-jobs.com for more exciting opportunities.

Please apply directly, by clicking on the Apply Button ​and visit www.caglobalint.com for the latest CA Global jobs.

Andrea Haylett

Senior Recruitment Consultant

CA Global Finance

If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.