Seago Line recruits 01 Customer Experience Agent
Customer Experience Agent
Tunisia
Tunis
Local
Customer Service
Last application date: 6/5/2019
Do you want to be a part of undisputed leader of liner shipping? Seago Line is looking for dedicated, enthusiastic Customer Experience Agent to join our team in Tunis and lead our drive for continuous improvement.
We offer
• A truly international, open and engaging working environment in a modern working location.
• Value and team-based leadership
• Improve system & process knowledge
• A wide range of international career opportunities.
• Opportunities for personal and professional growth in a dynamic environment.
Key responsibilities
• Builds strong and lasting relationships with customers and provides second to none customer service
• Has responsibility for the end to end customer experience
• Engages in constructive problem resolution and provides solutions
• Acts and communicates proactively to keep customers informed of any issues or changes
• Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes
• Works independently and assists the team in realizing goals and standards; shares knowledge and best practices
• Manages the end to end shipment process in compliance with all company procedures
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
We are looking for
Ambition to make a career in logistics sector (Customer service and sales)
•University degree
•candidates with minimum year and half relevant experience
•Excellent level of English
•Computer skills
•Excellent communication skills