British Council recruits a Customer Service Coordinator.

About British Council
The B.C is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Regional operating context – Sub Saharan Africa (SSA)

By 2050 the population of Sub Saharan Africa will be 2 billion people, with the majority living in an urban environment. The region is predicted to have a middle class the size of Europe. 70% of the population is under the age of 25, and this demographic will grow at 15% year on year for the next 10 years. Generally the region is becoming more politically stable. There are on average 50 elections each year, many of which are more open and transparent than before. The majority of countries in SSA are developing economies. Gender inequality remains and life for women and girls on the continent remains challenging.

The Role – Customer Service Coordinator- Dakar, Senegal
We are looking for a customer service coordinator to join our customer service team. The role would be suitable for an experienced customer service coordinator who has knowledge of implementing system processes.

The successful candidate contribute to the smooth running of the British Council’s teaching and exams operations in Senegal by delivering high quality customer service as part of a larger team that is in line with corporate standards and policies; and will be the first point of contact for visitors, providing information about our services, taking payments, receiving incoming calls and forwarding them to other colleagues. You will also be responsible for handling bookings, marketing, radio spot promotions, content management for advertising as well as customer satisfaction surveys and analytics.

Role Requirements:

We are looking for someone who is friendly, hardworking and thrives in a fast- paced environment. The successful candidates will have:

Excellent communication skills
Experience using MS Office software
Proven ability to manage multiple
At least two years working in a reputable customer service environment
Highly organised and deadline oriented
Handling and reporting payments from customers.
High level of accuracy and attention to detail.
English at Proficiency Level B2
French at Proficiency Level B2