Ambassade des États-Unis à Dakar recrute 01 Représentant du Service à la Clientèle
US Embassy Dakar hiring Customer Service representative.
Salary: 11,065,937 CFA/year
Job description
Incumbent serves in one of four rotating positions within Dakar’s Customer Service Center (CSC). Position reports to the Customer Service Center Director and works across Management Section portfolios serving as part of a « one-stop » shop for Management Section customers, coordinating tasks with frontline service providers and providing seamless customer service to the end-users. Coordinates post orientation process for incoming employees. Must have broad knowledge of all Management Section functions including General Services, Information Resources, Facilities, Financial Management, Human Resources, and Community Liaison Office. Provide administrative assistance and record-keeping for the ICASS Council. May serve as back up to the Management Assistant as requires.
Job requirements
- Three years of customer service experience in an English-language, multi-cultural environment is required including at least one year with an international company or working with international clientele.
- Must be familiar with administrative and office procedures. Knowledge of general management/business best practices, how to lead, inspire, and motivate teams
- Customer-oriented service strategy
- Knowledge of all Management Section functions and how they interact
- Senegal law, regulations, culture and business practices as it pertains to management functions
- Bachelor’s degree in Business Administration/Management and/or Hospitality (from a recognized hospitality school in the field) is required.
- Level IV (Fluent) writing/speaking/reading of French is required.
- Level IV (Fluent) writing/speaking/reading of English is required.
Skills and abilities
Excellent customer service and interpersonal skills; project management skills; ability to remain tactful and professional at all times; organizational and time-management skills; flexibility; ability to multitask; ability to communicate in nuanced English, and adapt to different cultural sensitivities; must be skilled in reading, interpreting, and applying complex regulations; analytical skills; must be able to create, manipulate, analyze, and interpret numerical data; database, word-processing, spreadsheet, desktop publishing skills; keyboard skills with speed and accuracy. “Example: CSC is expected to manage one hundred transfers each summer. Each transfer responsible for multiple questions over three-month time period. Each Portfolio Manager can expect two thousand questions over the course of a transfer season. During low season fewer transfers and more infrequent contacts with customers; however, greater volume of more complex requests”; ability to work in a high stress, high volume productivity environment.
Closing date: 24 Jan 2024.
Pour postuler, veuillez cliquer sur ce lien : erajobs.state.gov.