SAVICS recruits 01 Senior Support Engineer
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Entreprise
SAVICS
| Site Internet : | https://savics.org/ |
| Secteur d´activité : | Informatique, SSII, InternetRecherche et développementServices collectifs et sociaux, services à la personne |
| Offres d´emploi : |
Description de l’entrepriseChaque année, 4 millions de personnes meurent de la tuberculose, du VIH, du paludisme et de l’hépatite. Ces maladies et bien d’autres… lire la suite
Détails de l’annonce
Poste proposé : Senior Support Engineer
About Savics
Savics is a Social Enterprise that leverages existing technologies and field knowledge to co-create and implement innovative products to enhance stakeholders’ impact on individualized patient care, disease surveillance, and health-care management at the global and local level. We partner with health stakeholders to build simple, customizable, and patient-centric applications that gather field data and provide valuable insights for informed decision making. We have developed a suite of highly innovative mobile and web applications that support health systems, with the aim of strengthening and improving health outcomes for low and middle-income populations. In 6 years’ time, we have deployed our products across fifteen countries; mostly in Africa and South-East Asia.
Your Location :
- Our preference goes for an african or asian country in which our staff is located. Most of our staff work remotely from Africa.
Your Role :
We are looking for Senior Support Engineers to provide enterprise-level assistance to our customers.
- You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
- Senior Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design and creating quality products is essential.
Your Responsibilities :
- Diagnose and troubleshoot technical issues, including account setup and network configuration & prioritize and manage several open issues at one time
- Research and identify solutions to software and hardware issues
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers via Jira, Bitbucket and Microsoft Teams)
- Provide prompt and accurate feedback to customers
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Ensure all issues are properly logged
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Backup and provide support to other team members.
Profil recherché pour le poste : Senior Support Engineer
The Requirements :
- Master’s degree in computer science or equivalent experience
- 5+ years proven experience as an IT Support Engineer, Desktop Support Engineer, IT Help Desk Technician as Senior
- Hands-on experience with Windows/Linux/Mac OS environments
- Experience with Database administration. An experience with NoSQL databases is a plus
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot technical issues
- Strong understanding of the basics of programming and algorithms
- Experience in troubleshooting web servers (NGINX, Apache, Tomcat)
- Ability to troubleshoot software applications based on inspecting the source code of the software and reading logs
- Experience in Java and Javascript is a plus
- Familiarity with remote desktop applications and help desk software
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
- French & English speaker
- Comfortable traveling 25% of the time
- A permanent internet connection (Savics will support the monthly fees)
Why working at Savics :
- You will work in an attractive and fast moving decentralized self-managed environment. Savics is 6 years old and it grows fast
- You will have your big say in the development lifecycle of our health solutions
- We share a common passion for human being – Read our Manifesto (savics.org/manifesto)
- We strongly believe that our actions shape the future
- We learn new things everyday from each other
- We love what we do and love to be the best at what we do
Your Behavior :
- Empathetic to employee, customer and end-users needs
- Problem solver
- Listener
- Independent
- Proactive
- Transparent
- Organized
- Ethics and Humanist Values
At Savics, you will work in an environment where humanist values are nurtured. You will be independent, responsible for finding solutions to local and global problems and surrounded by highly entrepreneurial people. We are all happy to be part of the team and to learn every day from each other. Our goal is to make an important impact on global health.
Please be mindful of our Savics manifesto prior to applying for this position.
Female candidates are highly recommended.Critères de l’annonce pour le poste : Senior Support Engineer
| Métier : | Informatique, nouvelles technologiesMétiers des services |
| Secteur d´activité : | Informatique, SSII, InternetSanté, pharmacie, hôpitaux, équipements médicauxServices autres |
| Type de contrat : | CDI |
| Région : | Dakar – Diourbel – Fatick – Kaffrine – Kaolack – Kédougou – Kolda – Louga – Matam – Saint-Louis – Sédhiou – Tambacounda – Thiès – Ziguinchor – International |
| Niveau d’expérience : | Expérience entre 5 ans et 10 ans |
| Niveau d’études : | Bac+5 et plus |
| Langues exigées : | Anglais›CourantFrançais›Courant |
| Nombre de poste(s) : | 1 |